Role overview

Qualifications

BA/BS or Associate's degree and two years' experience or an equivalent combination
Previous experience working in a call center environment
Fluent in English with strong written and verbal communication skills
Ability to learn systems quickly and maintain data integrity; proficiency with computer software and adaptability to changing conditions

Responsibilities

Act as the first point of contact for customer questions, providing thorough information on available services and helping customers make informed choices
Proactively communicate with clients, resolve concerns, adapt communication to customer needs, and collaborate across departments to build trust and loyalty
Stay updated on product/service enhancements and system updates to maximize efficiency and performance
Maintain customer records in a proprietary database and ensure accurate data submission; support documentation and timely updates

Key facts

Remote from: Georgia (USA)
Full time
Customer Service Representative (B2B)
English

Hard skills

Cross-Selling Data Integrity Regulatory Compliance Microsoft Business Intelligence Digital File Management Customer Centricity Organizational Structure

Other skills

Customer Service
Information Gathering
Quality Assurance
Troubleshooting (Problem Solving)
Computer Literacy
Decision Making
Professionalism
Communication
Adaptability
Multitasking
Time Management
Teamwork
Analytical Thinking
Detail Oriented
Social Skills
Problem Solving

About the company

WORKOO.NET

Human Resources, Staffing & Recruiting

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company details

Company typeSME

IndustryHuman Resources, Staffing & Recruiting

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

Obligations And Also Obligations

Work as very first factor of get in touch with to customer questions, providing thorough info on readily available services that align along with demands, helping the customer in making notified choices. Reviews customer demands and brings in recommendations based upon particular travel demands, guaranteeing practical assumptions that market a committed customer base.

Takes possession of method and also proactively corresponds with client; solves concerns; adapts communication approach to align with consumer needs; works collaboratively all over divisions in order to instil consumer assurance and also build devotion.

Remains abreast of all product/service enlargements, unit updates, as well as adjustments to requirements, making best use of efficiencies and also performance

Understands journey paper demands; makes use of devices and information to guarantee reliable and also quick processing. Markets greatest practices and also quality assurance, complies with policies and also procedures, as well as supports specifications of job to ensure conformity.

Maintains client files in proprietary database, making use of system capability to make sure correct submitting of data that maximizes efficiency. Monitors own job and keeps upgraded consumer profile page via prompt article newsworthy, support paperwork, as well as interactions.

Provides customer support and also utilizes sales approaches to preserve clients; educates clients about added-value products that might help all of them.

Master a busy, dynamic workplace. Execute a number of tasks and navigate bodies at the same time.

Embodies our values as well as high degree of professionalism and reliability with regularly adhering to CIBT's Client Dedication, Standards of Work, as well as team effort; makes every effort to satisfy team as well as individual functionality measures.

Various other duties as appointed.

PROFICIENCIES:

The observing expertises have been actually pinpointed as critical for effectiveness in the job as well as will certainly be actually referred to during the course of the examination, reviews, and also analysis method.

Teamwork: partnering with individuals.

Communication: showing and also interacting details

Problem resolving: analysing, writing and reporting, recommending solutions, understanding client's needs.

Organizing as well as Executing: delivering results as well as conference customer expectations, planning and also arranging.

Campaign: taking ownership of consumer partnership, inquiring, taking quick action.

Adapting and also Coping: adapting as well as replying to change, handling pressures as well as setbacks.

Competence: discovering our systems, items and method, staying abreast of governing changes.

EDUCATION AND LEARNING/ TRAINING AND EXPERTISE:

BA/BS or Representatives Degree and pair of years' expertise or even equal combination.

Previous expertise operating in a phone call center atmosphere

Very desirable: adventure in premium retail, trip, hospitality, or embassy/consulate connections

EXPERTISE, CAPABILITIES, POTENTIALS:

Fluent in English with sturdy communication as well as interpersonal capabilities: very clear written and also verbal communication along with shown understanding of interaction strategies and also types; express accurately and also briefly in an expert as well as welcoming manner without slang or difficult foreign language. Very pleasing: fluency in second language.

Great organizational as well as opportunity administration skill-sets: stick to due dates as well as adapt to transforming situations; manage higher amount while sustaining excellent interest to information; display own work and self-edit.

Potential to complication deal with; study details and use experience as well as offer services.

Capable to adapt to transforming conditions and prioritize job accordingly. Eager beaver along with need to present ownership and devotion to function.

Skills along with computer system software program, capacity for finding out brand-new systems and commitment to records integrity.

FUNCTIONING DISORDERS AND ALSO LOCATION:

Office environment: direct exposure to computer displays, working closely along with others in an open workplace atmosphere.

This job would be actually one hundred% remote/work coming from house

PHYSICAL DEMANDS:

Visual acuity; potential to view computer display screen for total work schedule, approximately eight hrs

Sitting for lengthy time period

Manual dexterity for working a pc, keyboard as well as computer mouse

Representing operating a phone along with capacity to communicate comprehensive information precisely as well as clearly