Role overview

Qualifications

BA/BS or Associate's degree and two years’ experience or equivalent combination
Previous experience in a call center environment
Experience in high-end retail, travel, hospitality, or embassy/consulate connections
Fluent in English with strong communication and interpersonal skills; second language is a plus

Responsibilities

Serve as the first point of contact for client inquiries, providing comprehensive information on solutions aligned with client needs to help them make informed decisions
Own client interactions, promptly resolve issues, adapt communication to client demands, and collaborate with teams to instill confidence and loyalty
Stay current on product/service improvements and updates to optimize efficiency and ensure quality, compliance with policies and standards
Maintain and update client records in the proprietary database with accurate data entry, timely notes, and organized account information

Key facts

Remote from: Montana (USA)
Full time
Customer Service Manager
English

Hard skills

Consumer Database Management System Selling Techniques Data Integrity Regulatory Compliance Customer Requirements Analysis Conflict Resolution Telephony Product Knowledge Cross-Functional Collaboration

Other skills

Customer Service
Systems Thinking
Analytical Skills
Record Keeping
Multitasking
Typing
Quality Assurance
Computer Literacy
Professionalism
Adaptability
Time Management
Open Mindset
Stress Management
Detail Oriented
Verbal Communication Skills
Social Skills
Problem Solving

About the company

WORKOO.NET

Staffing & Recruiting

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company details

Company typeSME

IndustryStaffing & Recruiting

Company size51 - 200

Links

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Job description

Duties And Also Duties

Function as first point of get in touch with to client questions, providing comprehensive information on offered solutions that straighten with needs, helping the consumer in helping make informed selections. Reviews client asks for as well as brings in referrals based on particular trip requirements, guaranteeing sensible assumptions that advertise a specialized client bottom.

Takes possession of procedure and proactively corresponds with client; settles problems; adapts interaction approach to align along with customer demands; jobs collaboratively around teams to instil consumer confidence and construct loyalty.

Stays abreast of all product/service improvements, device updates, and improvements to demands, optimizing effectiveness as well as efficiency

Understands take a trip paper demands; makes use of tools and resources to make sure reliable as well as well-timed processing. Advertises greatest methods as well as quality assurance, follows plans and procedures, and maintains standards of job to make sure conformity.

Maintains consumer documents in proprietary data source, using body performance to guarantee precise entry of data that takes full advantage of productivity. Screens have job and preserves updated consumer account through quick article of notes, assistance paperwork, and interactions.

Supplies customer support and utilizes purchases strategies to maintain customers; teaches customers concerning added-value items that might gain them.

Excels in a fast-paced, compelling workplace. Execute multiple tasks as well as get through systems at the same time.

Represents our worths as well as high amount of professionalism and trust through continually adhering to CIBT's Customer Commitment, Standards of Work, and also unity; strives to meet department and private efficiency measures.

Various other duties as delegated.

PROFICIENCIES:

The observing competencies have actually been determined as critical for effectiveness in the role and also will be referred to in the course of the examination, reviews, and analysis procedure.

Team effort: teaming up with people.

Communication: offering and also communicating relevant information

Complication dealing with: studying, creating and reporting, recommending solutions, understanding customer's requirements.

Organizing and Undertaking: delivering results and also appointment client expectations, organizing as well as arranging.

Campaign: taking possession of client connection, inquiring, taking timely action.

Adapting and Problem management: adjusting and reacting to change, dealing with stress and drawbacks.

Knowledge: learning our devices, items and procedure, keeping abreast of regulatory adjustments.

LEARNING/ TRAINING AS WELL AS KNOWLEDGE:

BA/BS or even Representatives Degree and two years' adventure or equivalent combo.

Previous experience functioning in a call center atmosphere

Very good: experience in high-end retail, traveling, hospitality, or embassy/consulate connections

UNDERSTANDING, CAPABILITIES, CAPABILITIES:

Fluent in English along with sturdy interaction as well as interpersonal skills: crystal clear written and verbal communication along with demonstrated understanding of communication methods and styles; verbalize clearly as well as briefly in an expert as well as friendly way without slang or complex language. Very beneficial: facility in second language.

Excellent organizational as well as opportunity control abilities: abide by target dates as well as adjust to changing conditions; deal with higher volume while preserving exceptional attention to detail; monitor very own work and self-edit.

Capacity to issue address; analyse details and apply competence as well as give options.

Able to adjust to transforming situations and focus on job accordingly. Go-getter with desire to present ownership and also devotion to task.

Efficiency with pc software application, knack for finding out brand-new plans as well as dedication to information honesty.

FUNCTIONING PROBLEMS AND ALSO AREA:

Office environment: direct exposure to personal computer display screens, operating closely with others in an open workplace atmosphere.

This role will be actually 100% remote/work coming from home

PHYSICAL DEMANDS:

Sharp-sightedness; capability to watch computer monitor for complete work schedule, around 8 hours

Sitting for lengthy time frame

Manual dexterity for running a computer, keyboard as well as computer mouse

Representing working a phone along with potential to impart comprehensive relevant information efficiently as well as accurately