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Call Center Representative

Role overview

Qualifications

  • Previous experience in a customer service position
  • Track record of exceeding quotas
  • Strong telephone and verbal communication skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively

Responsibilities

  • Manage a large number of inbound and outbound calls in a timely manner
  • Follow communication scripts when dealing with different issues
  • Identify customer needs, clarify information, research each issue and offer solutions and/or alternatives
  • Take advantage of product sales opportunities when they arise

Key facts

Other skills

  • Customer Service
  • Interactive Communications
  • Non-Verbal Communication
  • Adaptability
  • Active Listening
  • Multitasking
  • Time Management
  • Teamwork
  • Prioritization
  • Relationship Building

About the company

WORKOO.NET logo

WORKOO.NET

Human Resources, Staffing & Recruiting

WORKOO.NET: HR OTHERWISE ... Workoo is a human resources exhibition platform, a saas designed for the easy enhancement of skills of all kinds. Only the essenciel is displayed, it is not a social network. People pay $1 a year to be professionally exposed worldwide. THE PROBLEM THAT GENERATES THE IDEA: AN INCOMPLETE PROCESS... Information is the only weapon of economic wars of this time, and more importantly the enhancement of information. Workoo is now the leader of a sector Bitterly behind the technological advance of the world, which of course is expensive for humanity. Very often hired under an instant need, the staff is recruited on the basis of somes few elements, while it is still sorely lacking informations about their real abilities. Too late often when we get there, we do with and we adapt. But it's not at the post to adapt to the incompetences of the person, it's up to the person to be adaptable to the job. Thus, the profiles genuinely correspondents are referred to sectors that are inappropriate to their skills and abilities by, and the vicious circle begins again. AN EFFICIENT SOLUTION: HR OTHERWISE ... For humanity we have totally redesigned the model of direct recruitment, since the best way to predict future is to create it. We started on the basis of real information necessary for the development of a skill, what does it matter at what level it is? We have a set, which effectively responds to all fields of view that leads to a recruitment of profiles corresponding for the success of all.

Company details

Company typeSME
IndustryHuman Resources, Staffing & Recruiting
Company size51 - 200

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Job description

Responsibilities

Manage a large number of inbound and outbound calls in a timely manner.

Follow communication "scripts" when dealing with different issues.

Identify customer needs, clarify information, research each issue and offer solutions and/or alternatives.

Take advantage of product sales opportunities when they arise.

Establish long-lasting relationships and engage customers by going the extra mile

Maintain a record of all conversations in our call center database in a comprehensible manner

Regularly attend educational seminars to improve knowledge and performance level

Meet personal and team qualitative and quantitative objectives.

Qualifications and skills

Previous experience in a customer service position

Track record of exceeding quotas

Strong telephone and verbal communication skills, as well as active listening skills

Customer orientation and adaptability to different personality types

Ability to multi-task, prioritize and manage time effectively

High school diploma

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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