Customer Success Specialist – German + English – Remote

Job Details

• Location: Remote (based in Bulgaria)

• Work Mode: Fully Remote

• Languages:

  • German – Fluent / Native

  • English – Professional working proficiency

• Start Date: 19 March 2026

Your Mission

As a Customer Success Specialist, you will ensure German-speaking clients get the most value from our services while enjoying a seamless experience.
Working fully remote from Bulgaria, youll be the bridge between clients and internal teams, solving challenges, guiding clients, and building long-term relationships that drive satisfaction and loyalty.

This role is ideal for someone who enjoys problem-solving, client interaction, and a flexible remote work environment.

What Youll Do

• Serve as the primary point of contact for German-speaking clients.

• Guide clients to maximize the value of our services.

• Proactively resolve client issues and provide strategic recommendations.

• Track client satisfaction metrics and identify opportunities for improvement.

• Collaborate with internal teams to enhance service delivery.

What You Bring

• Fluent German (written and spoken).

• Strong English communication skills (written and spoken).

• Customer-focused mindset with problem-solving and analytical skills.

• Ability to work independently in a remote setup.

• Organized, proactive, and collaborative personality.

What We Offer

• Fully remote work from Bulgaria with flexibility.

• Structured onboarding and continuous professional development.

• International, multicultural team environment.

• Career growth opportunities in customer success and account management.

• Supportive and collaborative team culture.

Apply today and help German-speaking clients succeed while advancing your career remotely in Bulgaria!

To apply, please send your CV and a short paragraph about yourself to zineb.juedi@cbtalents.org