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ServiceNow Architect

Roles & Responsibilities

  • 5+ years of experience on the ServiceNow platform with knowledge of CSM, ITSM, Event Management and CMDB
  • Experience with complex ServiceNow integrations using APIs and web services (including TMF API for Telecom)
  • Familiar with preparing High-Level Designs (HLD) and Low-Level Designs (LLD) using Archimate or similar architectural modeling tools
  • Certified Implementation Specialist (CIS), CAD or CSA

Requirements:

  • Serve as the subject matter expert for Telecom operations and best practices, providing strategic guidance and recommendations to clients and project teams
  • Act as a subject matter expert for ServiceNow integration best practices and solutions
  • Create and maintain detailed documentation, including HLDs, LLDs, and process flows
  • Identify integration points and technical dependencies, ensuring alignment with enterprise architecture standards

Job description

We are AIDA Recruitment a technology and artificial intelligence-based employee search agency. For our client, we are looking for a ServiceNow Architect.

IF YOU ARE

  • Experienced in the ServiceNow platform (5+ years) including a sound understanding of CSM, ITSM, Event Management and Configuration Management Database (CMDB) solutions.

  • Experienced with complex ServiceNow integration using APIs and web services (including design and TMF API for Telecom)

  • Familiar with prepping HLDs, LLD using Archimate or similar architectural modeling tools.

  • Gathering, documenting, and analyzing business requirements.

  • Familiar with IT operations and infrastructure management concepts, including network devices, servers, databases, and cloud environments.

  • Certified Implementation Specialist (CIS), CAD or CSA

YOU WANT TO

  • Serve as the subject matter expert for Telecom operations and best practices, providing strategic guidance and recommendations to clients and project teams.

  • Act as a subject matter expert for ServiceNow integration best practices and solutions.

  • Create and maintain detailed documentation, including High-Level Designs (HLD), Low-Level Designs (LLD), and process flows.

  • Identify integration points and technical dependencies, ensuring alignment with enterprise architecture standards.

  • Collaborate with development teams to ensure proper implementation of integration logic and interface configurations.


Key Details

  • Workload: Full-time

  • Locations: Ukraine, Poland

  • English level: C1 (Advanced)

  • Start date: ASAP

  • Engagement period: 5 months

  • Maximum rate: 33 - 36 USD/hour (B2B)


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