Role overview

Qualifications

You live in the U.S. and have legal authorization to work here.
You stay cool under pressure and bring the calm to every conversation.
You're tech-fluent, with experience navigating support platforms (like Zendesk or Intercom) as second nature.
You've spent at least 1 year in a customer-facing role and have stories to prove it.

Responsibilities

Answer questions via chat, email, and occasional phone calls with grace, humor, and helpfulness.
Learn the product deeply and use that knowledge to solve customer questions.
Track trends, log tickets, and share insights with the team.
Be the voice of the customer, flag recurring pain points, and collaborate with the product team on fixes.

Key facts

Remote from: Australia, Illinois (USA), New Jersey (USA)
Full time
Junior (1-2 years)
Customer Service / Support Representative
English

Hard skills

LiveChat Intercom Zendesk Help Desk Support Cross-Functional Collaboration Documentation Generation Event Logging Data Sharing Customer Success Management Customer Analysis Client Services Help Desk Support Product Knowledge Online Communication Organizational Structure

Other skills

Problem Solving
Non-Verbal Communication
Adaptability
Resourcefulness
Time Management
Teamwork
Stress Management
Detail Oriented
Curiosity
Empathy

About the company

X2F Digital Products GmbH

Company details

Links

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Job description

Customer Support Representative Remote (U.S. Only)
You bring the calm. We bring the coffee. Together, we solve everything.

Are you the kind of person who
️ Can turn a frustrated customer into a fan with just one email?
️ Thinks Hold music is a challenge, not a deterrent?
️ Believes typos are personal enemies and emojis are a love language?

If you answered yes (or heck yes), keep reading we've got your next gig.

What You'll Actually Do (besides look great in Slack emojis):
Become a support superhero answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness.
Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions).
Take notes! Track trends, log tickets, and share the golden nuggets with the team.
Be the voice of the customer advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out.
Move fast, stay curious, and never be afraid to say, I don't know but Ill find out!

What You Bring to the Table (besides snacks):
You live in the U.S. and have legal authorization to work here.
You stay cool under pressure and bring the calm to every conversation.
You're tech-fluent navigating support platforms (like Zendesk or Intercom) is second nature.
You're detail-obsessed, organized, and allergic to just okay customer service.
You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.
️ You've spent at least 1 year in a customer-facing role and you've got stories to prove it.

Perks You'll Love (besides working in PJs):
100% remote work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.)
Competitive pay
️ Health, dental & vision insurance
PTO + wellness days (because burnout isn't cool)
A team that celebrates wins, learns from mistakes, and sends the best GIFs

Apply if you're ready to:

Make someones day every day
Bring both brains and heart to your work
Join a team that's as supportive as you are

Only candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.

Apply once. Then go straight to the hiring manager.

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