Education and experience requirements: High School diploma or GED with at least 3 years of professional experience, or an Associate's Degree with at least 1 year, or a Bachelor's Degree.
Must have an active Public Trust Security clearance.
Efficient typing (40 WPM) and computer skills including experience with Outlook, MS Word and Excel, with high data-entry accuracy.
Excellent time management and dependability to meet daily quotas and deadlines; ability to follow documented guidelines and privacy requirements; able to work an 8-hour shift 8am–8pm, Monday through Friday.
Requirements:
Processes inbound complaint system fulfillment
Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests
Navigates multiple computer systems and applications
Documents each contact in a database
Job description
Job Responsibilities:
Processes inbound complaint system fulfillment
Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests
Navigates multiple computer systems and applications
Documents each contact in a database
Performs other duties as assigned
Qualifications:
High School diploma or GED and at least 3 years of professional experience OR
Associates Degree and at least 1 year of professional experience OR
Bachelors Degree
Must have an active Public Trust Security clearance.
Attention to detail with a high level of data entry accuracy
Ability to follow documented guidelines and procedures, including strict adherence to privacy guidelines when accessing secure systems
Efficient typing (40 WPM) and computer skills including experience with outlook, MS Word and Excel
Must possess excellent time management skills and dependability to meet daily quotas and required goals or deadlines
Able to work an 8 hours shift between the hours of operation 8am 8pm Monday through Friday based on business needs
