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Remote Customer Service Agent

Key Facts

Remote From: 
Full time
English

Other Skills

  • •
    Customer Service
  • •
    Sales
  • •
    Hospitality
  • •
    Communication
  • •
    Entrepreneurship

Roles & Responsibilities

  • At least 18 years old and authorized to work in the United States
  • Strong communication skills with a sales background; customer service experience a plus
  • Smartphone with internet access; laptop recommended but not required
  • Availability for part-time or full-time work

Requirements:

  • Research, design, and execute personalized travel itineraries by assessing client needs and budgets
  • Book travel components (air, car rental, hotel, cruise, tickets/events) and monitor evolving travel restrictions
  • Communicate with clients before and after travel; resolve issues during bookings or travel; create promotional materials
  • Network with tour operators and vendors; participate in ongoing training/webinars to stay specialized in destinations

Job description

Travel Agents are responsible for creating and booking travel itineraries for clients. The most successful Travel Agents are able to use networking and marketing to establish connections with their clients. Some general responsibilities could include: 

We are looking for true Entrepreneurs!

  • Roles & Responsibilities
  • Research, Create, and Execute exceptional itineraries for clients
  • Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
  • Complete ongoing training to earn and maintain certification to book travel
  • Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
  • Review budgets, and plan trips according to clients budget constraints
  • Create promotional materials to utilize
  • Monitor restrictions on travel that come and go
  • Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc…)
  • Effectively communicate with clients pre/post travel
  • Handle issues that may arise during the bookings and/or travel for clients
  • Network with tour operators regarding packages that you can possibly offer to clients
  • Part Time or Full time
  • Requirements
  • Must be at least 18years of age, and be authorized to work within the US.
  • Must be able to effectively communicate with clients (strong sales background a plus)
  • Must have a smartphone with internet access, laptop recommend but not required
  • Personal travel experience is a huge plus, however not required
  • Previous experience in customer service or hospitality also a plus, but not required

  • Benefits
  • Flexible Schedule
  • Travel Perks
  • Licensed & Bonded
  • Personal Website
  • E&O Insurance with Fraud Protection
  • Daily Training Available
  • Travel Agent Certification

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