Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
Good understanding of Salesforce standard functionality and limits
Experience with Salesforce support tools (cases, reports, dashboards)
Knowledge of declarative tools: Flows, Workflow Rules, Validation Rules
Requirements:
Provide Level 1 / Level 2 support for Salesforce Sales Cloud and Service Cloud users
Troubleshoot and resolve user issues related to leads, opportunities, cases, accounts, contacts, and reports
Manage user access, profiles, roles, permission sets, and security settings
Perform Salesforce configuration including declarative tools such as custom objects, fields, page layouts, record types, validation rules, workflows, process builder, and flows
Job description
Salesforce Support Engineer – Sales Cloud & Service Cloud Remote Position Duration: 12+ months
Client is looking for a Salesforce Support professional to provide functional and technical support for Salesforce Sales Cloud and Service Cloud. The role involves troubleshooting issues, supporting end users, maintaining configurations, and ensuring smooth day-to-day operations of the Salesforce platform. Key Responsibilities
Provide Level 1 / Level 2 support for Salesforce Sales Cloud and Service Cloud users
Troubleshoot and resolve user issues related to leads, opportunities, cases, accounts, contacts, and reports
Manage user access, profiles, roles, permission sets, and security settings
Perform Salesforce configuration including:
Custom objects, fields, page layouts, record types
Validation rules, workflows, process builder, and flows
Support case management, queues, escalation rules, and service console setup
Assist with data management tasks such as data imports, exports, and data cleansing
Monitor system performance and ensure data integrity
Collaborate with business users to understand requirements and provide solutions
Document issues, solutions, and system configurations
Coordinate with developers and vendors for bug fixes and enhancements
Support Salesforce releases, testing, and deployment activities
Required Skills & Qualifications
Strong hands-on experience with Salesforce Sales Cloud and Service Cloud
Good understanding of Salesforce standard functionality and limits
Experience with Salesforce support tools (cases, reports, dashboards)
Knowledge of declarative tools: Flows, Workflow Rules, Validation Rules
Ability to analyze issues and provide quick resolutions
Strong communication and stakeholder management skills
Experience working in a support or operations environment
Preferred Qualifications
Salesforce Administrator certification (ADM 201)
Experience with Lightning Experience
Basic knowledge of Apex, SOQL, or integrations (nice to have)
ITIL or support process knowledge
Experience
2–6 years of experience in Salesforce support or administration
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
