Key Facts

Remote From:

India

Fixed term

Senior (5-10 years)

English

Hard Skills

Other Skills

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Governance
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Collaboration
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Communication
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Teamwork
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Mentorship
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Problem Solving

Roles & Responsibilities

Over 8 years of IT experience with at least 5 years in ServiceNow architecture, including ITSM, ITOM, HRSD, and CSM.
Hands-on experience with Flow Designer, IntegrationHub, CMDB and Discovery; able to design multi-instance and enterprise-level ServiceNow architecture.
Hands-on experience with Now Assist / Generative AI features (AI-based summarization, content generation, and virtual agent) and strong AI/ML concepts, prompt engineering, and model governance in ServiceNow workflows.
Proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, REST/SOAP integrations; experience with cloud platforms (AWS, Azure, GCP); familiarity with LLMs and generative AI architecture.

Requirements:

Lead the end-to-end architecture of ServiceNow platform implementations.
Design and implement solutions leveraging Now Assist (Generative AI) for virtual agent enhancements, AI-powered knowledge generation, incident summarization, and resolution suggestions.
Define platform architecture, governance, and best practices to ensure scalable, secure, and efficient solutions.
Collaborate with business stakeholders to translate requirements into scalable ServiceNow solutions.

Metasys Technologies

About Metasys Technologies

Metasys is a global digital consulting firm that specializes in delivering solutions across a variety of business functions, including HR, Procurement, Marketing, Finance, and Technology. With over twenty-five years of experience, we have helped companies of all sizes—from agile startups to established enterprises—achieve sustainable growth and operational efficiency. Our focus on best-in-class practices, cost-efficient strategies, and scalable support has enabled us to become a trusted partner to companies looking to transform their operations and scale effectively. Metasys is a portfolio company of Arkview Capital, a leading private equity firm.

Company type: SME

Founded: 2018

Company size: 501 - 1000

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Job description

Servicenow Architect
Hyderabad, Telangana (remote)
12+ Months Contract
Summary
Client is seeking an experienced ServiceNow Architect with strong expertise in ServiceNow platform architecture and AI capabilities, including Now Assist (Generative AI). This role will lead the end‐to‐end design, implementation, and governance of scalable ServiceNow solutions that leverage advanced AI‐driven features such as virtual agent enhancements, AI‐powered knowledge generation, and intelligent automation across multiple modules.
Responsibilities

Lead the end‐to‐end architecture of ServiceNow platform implementations.
Design and implement solutions leveraging Now Assist (Generative AI) for virtual agent enhancements, AI‐powered knowledge generation, incident summarization, and resolution suggestions.
Define platform architecture, governance, and best practices to ensure scalable, secure, and efficient solutions.
Collaborate with business stakeholders to translate requirements into scalable ServiceNow solutions.
Drive AI adoption strategies across ITSM, HRSD, CSM, and other modules.
Ensure integration architecture with third‐party systems using REST, SOAP, and APIs.
Provide technical leadership and mentorship to developers and administrators.
Conduct code reviews, performance tuning, and security assessments.
Lead platform upgrades, instance strategy, and data governance efforts.
Stay updated with the latest ServiceNow innovations including Now Assist and AI/ML features.

Requirements

8+ years of IT experience with at least 5+ years in ServiceNow architecture.
Strong experience with ServiceNow modules including ITSM, ITOM, HRSD, and CSM.
Hands‐on experience with Flow Designer and IntegrationHub.
Expertise in CMDB and Discovery.
Experience designing multi‐instance and enterprise‐level architecture on ServiceNow.
Hands‐on experience with Now Assist / Generative AI features including AI‐based summarization, content generation, and conversational AI (Virtual Agent).
Strong understanding of AI/ML concepts, prompt engineering, and model governance as applied to ServiceNow workflows.
Experience integrating AI solutions with ServiceNow workflows using APIs and automation tools.
Technical proficiency in JavaScript, Glide APIs, Script Includes, Business Rules, and REST/SOAP integrations.
Experience with cloud platforms such as AWS, Azure, or GCP.
Knowledge of large language models (LLMs) and generative AI architecture is a strong plus.