#rta-zr
#RTA
Russell Tobin's client a health insurance company is hiring Eligibility Specialists in Phoenix AZ.
Job Title: Community Assistor – Medicaid/Eligibility Specialist
Department: Medicaid
Location: Phoenix, AZ (remote)
Pay Rate:$19 - 20.85hr.
FLSA Status: Exempt / Nonexempt
Schedule: Full-time (40+ hours per week; evenings and weekends as needed)
Job Type: Contract
We are seeking a Community Assistor (Eligibility Specialist) to support Medicaid members through application renewals, outreach, and enrollment activities. This role focuses on ensuring a positive member experience, assisting with eligibility processes, and strengthening relationships with community partners.
- Level 1 – Eligibility Specialist (Grade 9):
Conducts HEAplus application renewals with current members during interactive interviews, supporting member retention efforts.
- Level 2 – Senior Eligibility Specialist (Grade 10):
Leads and assists in planning, developing, and organizing community outreach events and activities that drive enrollment and engagement.
Key Responsibilities
- Conduct HEAplus application renewals and assist members in completing required forms and documentation.
- Uphold member care standards and maintain confidentiality of personal information.
- Build and foster relationships with community organizations and referral sources.
- Represent company Medicaid programs at community events and outreach initiatives.
- Communicate complex processes in a clear, step-by-step manner for members.
- Maintain professional relationships with internal and external partners.
- Submit required reports and summaries on processed applications.
- Maintain a secure, private workspace for handling member information.
- Perform additional duties as assigned.
Qualifications
Required
- Experience (Level 1):
- 1 year of telephonic customer service experience
- 1 year of experience in outreach, marketing, or community relations
- Experience (Level 2):
- 1 year of telephonic customer service experience
- 3 years of experience in outreach, marketing, or health plan services
- Education:
- High School Diploma or GED
- Licenses:
- Valid Arizona Driver’s License with an acceptable driving record
Preferred
- Experience with AHCCCS/Medicaid, CHIP, health promotion, social services, or related fields
- Bilingual in English and Spanish
Skills & Competencies
- Strong customer service and communication skills (verbal and written)
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Strong interpersonal, organizational, and presentation skills
- Ability to work independently while meeting deadlines and performance goals
- Understanding of Medicaid and Medicare regulations and guidelines
- Comfortable working evenings and weekends as needed
- Ability to lift up to 25 pounds
Work Environment
This is a full-time position requiring at least 40 hours per week, plus additional hours as needed.
A dedicated, private work area is required to ensure confidentiality of sensitive member information.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
