Ideal Candidate Profile: Seeking empathetic Call Center Professionals with a passion for helping individuals by providing accurate and consistent information regarding various State of MD benefit programs. Candidates should be detail-oriented, quick to learn new systems, and possess strong communication skills. They should deliver high-quality customer service, and strictly maintains the confidentiality of sensitive personal and health information.
Job Duties & Responsibilities
Assist individuals by providing accurate information and guidance related to unemployment benefits and eligibility.
Respond to customer inquiries in a timely, professional, and empathetic manner via phone, email, or online systems.
Ensure consistent and accurate communication by following established policies, procedures, and guidelines.
Deliver high-quality customer service while resolving issues effectively and maintaining a positive customer experience.
Document interactions and update records accurately in internal systems.
Required Skills & Experience
Customer-focused team player with a genuine passion for helping individuals and supporting community needs.
Strong PC proficiency, including experience with data entry and multiple applications, with the ability and willingness to learn new systems quickly.
Detail-oriented and fast learner with the ability to follow procedures and manage multiple tasks efficiently.
Detail-oriented, fast learner with excellent communication skills.
Maintain confidentiality of personal health information.
Ability to operate from and maintain a professional home office at all times
