Adaptive Solutions Delivery Engineer

As a member of the Technology Service Delivery Team, the Adaptive Solutions Delivery Engineer utilizes a collaborative, consultative and customer centric approach to deliver adaptive consulting services that focus on customized solutions that meet the complex technology needs of community banks. By leveraging an in-depth understanding of core banking and related financial technology products, the Senior Solutions Architect is key to delivering multi-faceted challenges and aligning technology solutions that fulfill on the many of the competitive requirements of community banks. The trust and confidence created by this role will translate into tangible business growth outcomes for UFS including incremental add-on product sales (monthly recurring revenue), professional services / consulting revenue (one-time) and new business wins.             

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management deems necessary from time to time.

Provide adaptive consultative delivery services to customers, prospects, and team members

• Partner with GTM team in a consultative capacity to provide expertise when the need for adaptive solutions is identified
• Collaborate with the Relationship Management teams to provide expertise on banking applications as needed for current customers
• Collaborate with third party fintech’s to drive efficiency in delivery of adaptive solutions

Provide subject matter expertise and assistance in developing and enabling UFS product strategy

• Influence UFS product strategy by effectively communicating feedback from customers and prospects, as well as working with the product team to develop new product features
• Develop frameworks for the communication of the adaptive consulting process, technical discovery and evaluation, and solution alternatives

Support Go-To-Market activities

• Assist GTM team to document customer solution and project requirements for the sales process

Technical Leadership

• Coordinate closely with business development, technical teams, relationship management, product, and support groups to align solution design with customers’ business requirements in a way that leverages UFS’ competitive advantage
• Drives sales process improvement through instruction and mentorship to technical, relationship and sales team members to enhance product knowledge and technical sales skills

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge and Skills

A qualified individual will possess the following:

•  Strong technical knowledge of Fiserv Premier banking applications
• Strong analytical, creative problem-solving and troubleshooting abilities
• Motivated, curious, and independent learner with a strong sense of ownership and accountability
• Excel in communicating complex concepts and solutions in a way that both technical and non-technical audiences can understand
• Ability to manage multiple complex projects and responsibilities in a fast-paced, customer-centric environment with a focus on accuracy and details
• Effective time-management, prioritization, and scheduling skills
• Take ownership of customer issues and follow problems through to resolution
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Education and/or Experience

• 15+ years of direct experience working with Fiserv Premier banking application and core processing technology
• 10+ years’ experience working with Community Banks to solve technology and operational challenges
• Extensive understanding of banking operation areas including new customer onboarding, branch banking, digital banking, payment processing and payment networks, item processing, compliance/regulatory reporting, loan and deposit onboarding and other areas
• Knowledge of core banking vendor and fintech landscape
• Technical degree in related field is desired

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical office environment
• Up to 20% travel time may be required

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities.  We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business.   We are caring, intense, and approachable, and have a lot of fun along the way.