Key Facts

Remote From:

United States

Full time

100 - 160K yearly

English

Hard Skills

Other Skills

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Coaching
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Troubleshooting (Problem Solving)
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Consultative Approaches
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Collaboration
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Communication
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Time Management
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Organizational Skills
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Problem Solving

Roles & Responsibilities

Experience integrating and configuring Cresta or similar contact center AI platforms within enterprise environments
Experience working with contact center or customer experience platforms such as Amazon Connect, Genesys, Five9, or similar technologies
Proficiency in integrating and building solutions using APIs and SDKs, with hands-on experience in AWS, Git, and software development using Go, Python, and JavaScript
Strong organizational and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously

Requirements:

Collaborate with the pre-sales team to determine the best integration approach for customers
Design, build, and deploy applications using Cresta software integrated with contact center chat or voice platforms
Test, monitor, and troubleshoot deployed applications, implementing fixes and enhancements as needed
Provide clear, timely updates to stakeholders

VIATEQ Corporation

About VIATEQ Corporation

VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allows employees, customers and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels. Our mission is to lead by example through a commitment that empowers the organization at every level to strive for the highest levels of quality and customer service. “Our vision is to be a world-wide leader in government solutions - most admired and respected by our commitment to customer service, innovation and performance.” - Lee B. Washington, Jr.

Founded: 2018

Company size: 11 - 50

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Job description

VIATEQ is looking for a motivated Customer Engineer to join our team. In this role, you'll act as the technical authority on how Cresta software integrates with Amazon Connect, Genesys, and Five9. You’ll help design, build, and deliver advanced solutions for enterprise contact centers, enabling teams to drive measurable improvements through real-time coaching and agent efficiency tools.

You’ll support multiple customer engagements at once, manage timelines independently, and joining sales and stakeholder calls to address technical requirements and remove implementation blockers. This role is well-suited for a full-stack engineer with a strong customer mindset who can translate hands-on technical work into clear business impact.

This position is fully remote and requires a reliable internet connection.

Responsibilities:

Collaborate with the pre-sales team to determine the best integration approach for customers
Partner with Implementation Managers and cross-functional stakeholders to deliver post-sales solutions on schedule
Design, build, and deploy applications using Cresta software integrated with contact center chat or voice platforms.
Test, monitor, and troubleshoot deployed applications, implementing fixes and enhancements as needed.
Provide clear, timely updates to stakeholders.

What You Bring to the Role:

Experience integrating and configuring Cresta or similar contact center AI platforms within enterprise environments
Experience working with contact center or customer experience platforms such as Amazon Connect, Genesys, Five9, or similar technologies
Proficiency in integrating and building solutions using APIs and SDKs, with hands-on experience in AWS, Git, and software development using Go, Python, and JavaScript
Ability to design scalable solutions while delivering clear, practical, and high-impact outcomes.
Strong organizational and project management skills, with the ability to manage multiple initiatives and stakeholders simultaneously.
Experience applying a consultative, solutions-oriented approach to problem-solving and building trusted relationships with technical and business stakeholders.

Compensation Range:

$100,000-160,000. This represents the typical base compensation range for this position based on experience, location, and other factors.

About VIATEQ

VIATEQ is a proactive provider of collaborative solutions for federal government agencies and commercial businesses. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies and companies to respond to competitive pressures and achieve new performance levels.

VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.

Equal Opportunity Statement:

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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