Key Facts

Remote From:

United States

Full time

Senior (5-10 years)

150 - 190K yearly

English

Hard Skills

Other Skills

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Systems Thinking
•
Communication
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Dealing With Ambiguity
•
Quick Learning

Roles & Responsibilities

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally with AI or LLM-first products; Cresta software experience is a plus.
Strong hands-on, execution-oriented mindset with the ability to anticipate needs, unblock issues, and deliver with urgency and attention to detail.
Experience leading complex deployments, owning customer relationships (including senior stakeholders), and working cross-functionally.
Background in product management, conversation design, or forward-deployed engineering roles; startup or high-growth SaaS experience is a plus.

Requirements:

Own AI Agent outcomes for customers by defining and delivering on the metrics that matter most, while identifying new automation opportunities that can provide even more value.
Own the deployment lifecycle for AI Agents from pre-sale scoping and kickoff to launch and post-go-live optimization.
Design, build, test, and iterate on AI agents in close partnership with Forward Deployed Engineers using internal tools and modern AI technologies to maximize customer ROI.
Lead customer relationships and act as the primary point of contact for AI Agent, guiding prospects and customers through delivery and helping them move quickly from concept to production.

VIATEQ Corporation

About VIATEQ Corporation

VIATEQ is a proactive provider of collaborative solutions for federal government agencies. Our collaborative service framework and flexibility allows employees, customers and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies to respond to competitive pressures and achieve new performance levels. Our mission is to lead by example through a commitment that empowers the organization at every level to strive for the highest levels of quality and customer service. “Our vision is to be a world-wide leader in government solutions - most admired and respected by our commitment to customer service, innovation and performance.” - Lee B. Washington, Jr.

Founded: 2018

Company size: 11 - 50

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Job description

VIATEQ is looking for a motivated Forward Deployed Product Manager, AI Agent to join our team. In this role, you will lead the design, deployment, and optimization of AI Agents using Cresta software to drive real impact for customers and their end users. This role is deeply customer-facing and cross-functional, combining strong product judgment, a sharp instinct for value, and project leadership with senior customer stakeholders.

This role will own each AI Agent from end-to-end and be accountable for the outcomes they drive. Our ideal candidate thrives in fast-moving environments, enjoys rolling up their sleeves to build, and excels at turning ambiguous customer needs into solutions. In this role, you’ll partner closely with Forward Deployed Engineers to drive development, integrations, and ongoing optimization to make the AI Agent product successful.

This position is fully remote and requires a reliable internet connection.

Responsibilities:

Own AI Agent outcomes for customers by defining and delivering on the metrics that matter most, while identifying new automation opportunities that can provide even more value
Own the deployment lifecycle for AI Agents from pre-sale scoping and kickoff to launch and post-go-live optimization
Design, build, test, and iterate on AI agents in close partnership with Forward Deployed Engineers using internal tools and modern AI technologies to maximize customer ROI
Lead customer relationships and act as the primary point of contact for AI Agent, guiding prospects and customers through delivery and helping them move quickly from concept to production
Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria while gathering feedback to improve the AI Agent platform
Work closely with Forward Deployed Engineers to ensure smooth implementation, build new capabilities as needed, and provide feedback and improvements to core engineering teams
Contribute to and continuously improve playbooks for AI agent development and customer deployment

What You Bring to the Role:

5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products (Cresta software experience is a plus)
Highly hands-on and execution-oriented, with a strong ability to anticipate needs, unblock issues, and deliver with urgency and attention to detail
Experience leading complex deployments, owning customer relationships (including senior stakeholders), and working cross-functionally
Strong technical foundation, systems thinking, and exposure to building AI Agents
Comfortable working with ambiguity and learning quickly in a dynamic startup environment
Deep interest in AI, automation, and the future of customer experience
Background in product management, conversation design, or forward-deployed engineering roles (nice to have)
Experience in a startup or high-growth SaaS environment (nice to have)
Familiarity with customer support and contact center operations (nice to have)

Compensation Range:

$150,000-190,000. This represents the typical base compensation range for this position based on experience, location, and other factors.

About VIATEQ

VIATEQ is a proactive provider of collaborative solutions for federal government agencies and commercial businesses. Our collaborative service framework and flexibility allow employees, customers, and business partners to work together successfully anywhere, anytime. VIATEQ’s service areas also allow government agencies and companies to respond to competitive pressures and achieve new performance levels.

VIATEQ offers competitive compensation and a strong benefits package, including comprehensive healthcare, 401(k), paid time off, flexible spending accounts, professional development reimbursement, and other benefits for you and your family.

Equal Opportunity Statement:

VIATEQ provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation in accordance with applicable federal, state, and local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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