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Danish Speaking Customer Service for Online Marketplace -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
Greek, Danish, English

Other Skills

  • •
    Customer Service
  • •
    Record Keeping
  • •
    Organizational Skills
  • •
    Detail Oriented
  • •
    Microsoft Office
  • •
    Social Skills
  • •
    Teamwork
  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Danish and English, both written and spoken
  • Experience in customer service, preferably in e-commerce or online retail
  • Excellent communication, interpersonal, and problem-solving skills
  • Proficiency with customer service software and Microsoft Office applications; willingness to work flexible hours

Requirements:

  • Deliver outstanding customer service to Danish-speaking clients via phone, email, and chat for product and order inquiries
  • Assist customers in navigating the online marketplace to ensure a seamless shopping experience
  • Handle product inquiries, order modifications, returns, and ensure customer satisfaction
  • Address complaints with timely solutions and collaborate with other departments to resolve issues; document all interactions for continuous improvement

Job description

Patrique Mercier Recruitment FR is thrilled to offer a remote position for a Danish Speaking Customer Service Representative for a leading Online Marketplace. This role is ideal for individuals based in Greece who are passionate about e-commerce and committed to providing exceptional service to Danish-speaking customers from the comfort of their home.


Responsibilities

  • Deliver outstanding customer service to Danish-speaking clients via phone, email, and chat on various inquiries regarding products and orders.
  • Assist customers with navigating the online marketplace, ensuring a seamless shopping experience.
  • Handle product inquiries, order modifications, and returns while ensuring customer satisfaction.
  • Address customer complaints and provide effective solutions in a timely manner.
  • Collaborate with different departments to resolve issues and enhance service delivery.
  • Stay informed about ongoing promotions, product offerings, and platform features to assist customers accurately.
  • Document all customer interactions and feedback for continuous improvement purposes.

Requirements

  • Fluency in Danish and English, both written and spoken.
  • Experience in customer service, especially in the e-commerce or online retail sector, is preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and ability to thrive in a fast-paced environment.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with exceptional organizational skills.
  • Willingness to work flexible hours as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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