Key Facts

Remote From:

Bulgaria, Poland, Serbia

Full time

Russian, English

Hard Skills

Enterprise Integration Application Programming Interface (API) Cascading Style Sheets (CSS) Log Analysis Web Performance Optimization Customer Requirements Analysis Figma (Design Software) Infrastructure Management Help Desk Support Client Services Issue Tracking Search Engine Optimization Uptime Devtools

Other Skills

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Quality Assurance
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Troubleshooting (Problem Solving)
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Collaboration
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Communication
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Analytical Skills
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Customer Service
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Organizational Skills
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Problem Solving

Roles & Responsibilities

English B2 level and Russian B2/C1 level
Solid understanding of API communication and reading log files
Proficiency in HTML and CSS with knowledge of web performance and SEO principles
Basic knowledge of Quality Assurance practices and Figma

Requirements:

Process and resolve client queries, acting as the first line of technical support
Analyze client requirements and translate them into actionable tasks for the development team
Maintain and monitor the technical infrastructure to ensure stability and uptime
Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients and manage feature requests or issues with clients and internal stakeholders

SOFTSWISS

Computer Software / SaaS

About SOFTSWISS

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Company type: Large

Industry: Computer Software / SaaS

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform

The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team’s goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients. We are searching for driven individuals who are passionate about what they do and are ready to work on engaging tasks and exciting projects together.

Purpose of the role:

You’ll support and manage client integrations to ensure smooth onboarding and ongoing operation across the SOFTSWISS Sportsbook Platform.
Your work will impact client satisfaction and system stability by proactively identifying issues, coordinating with technical teams, and ensuring timely, high-quality solutions.

Key responsibilities:

Process and resolve client queries, acting as the first line of technical support
Analyse client requirements and translate them into actionable tasks for the development team
Maintain and monitor the technical infrastructure to ensure stability and uptime
Collaborate closely with cross-functional teams to deliver complete, fully functional products to clients
Communicate effectively with clients and internal stakeholders to track and manage feature requests or issues

Required Experience:

B2 level in English, B2/C1 level in Russian
Solid understanding of API communication and reading log files
Good command of HTML, CSS, and knowledge of web performance and SEO principles
Basic knowledge of Quality Assurance practices and Figma
Strong analytical, organizational, and communication skills

Nice to have:

Experience or knowledge of the iGaming/Sportsbook industry
Confident use of browser DevTools for troubleshooting and diagnostic

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different