Health Care Customer Support Specialist at SnappyCX

About US

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.

Role Overview

Location: Kenya (remote)
Timezone: EST

Role Description

This is a full-time remote position for a Customer Service Specialist at SnappyCX. The Customer Service Specialist will be responsible for handling customer inquiries and issues, ensuring customer satisfaction, maintaining phone etiquette, and delivering exceptional customer service experiences on a daily basis. This is role is for our client who is in the Health Care Industry.

Qualifications

• Customer Support and Customer Service skills
• Health care industry experience
• Customer Satisfaction and Customer Experience expertise
• Proficiency in Phone Etiquette
• Excellent communication and interpersonal skills
• Ability to prioritize and multitask effectively
• Experience in a customer-facing role is a plus
• Flexibility to work various shifts, including evenings and weekends.
• Great personality with the ability to think 1-2 steps ahead to overcome objections.
• Knowledge of Microsoft Office tools
• Bachelor's degree is preferred

Responsibilities:

• Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
• Secure and schedule appointments efficiently, ensuring all customer needs are met.
• Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
• Demonstrate a proactive approach in addressing customer concerns and resolving issues.
• Collaborate with other team members to ensure a consistent and high-quality customer experience.
• Keep detailed records of customer interactions and transactions.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

The "Must Haves" :

1. You must have a dedicated workspace, a Laptop/PC (Core i5+), and Noise Cancellation.
2. You MUST have a Backup Power Source (Inverter/Generator) and a Backup Mobile Hotspot. "No Light" or "No Internet" is not acceptable.
3. You will be speaking with US professionals. You must be able to code-switch to a neutral or US accent.

Our Reliability Protocol:

• We require a check-in before every shift.
• We use tool for activity verification.
• We enforce Policy on lateness.

The Perks:

• bi-weekly payment.
• Long-term contract with a single dedicated client (No jumping between 5 accounts).