Key Facts

Remote From:

Full time

Portuguese

Hard Skills

Root Cause Analysis Cloud Computing Application Development Requirements Engineering End-User Training And Support Project Collaboration Stakeholder Communications

Other Skills

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Troubleshooting (Problem Solving)
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Communication
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Teamwork
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Analytical Thinking
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Problem Solving

Roles & Responsibilities

Experience supporting applications and third-party infrastructure (OnPrem/Cloud) for internal/global clients
Proven troubleshooting and root cause analysis skills
Strong communication and collaboration skills for handling user inquiries via email, chat, or phone
Ability to implement new business requirements and assist in new projects and initiatives

Requirements:

Troubleshoot issues and perform root cause analysis
Respond to questions and requests via email, chat, or phone
Work with end users to ensure applications meet their needs
Implement new business requirements and assist in new projects and initiatives

Job description

Perfil de infraestrutura | Analista de sistemas de operações de processo
Analista de sistemas capaz de dar suporte a aplicativos e infraestrutura de terceiros.
Oferece suporte principalmente a aplicativos internos/de fornecedores (OnPrem/Cloud) para clientes internos globalmente.

Realiza solução de problemas, análise de causa raiz, responde a perguntas por e-mail, chat ou chamadas, trabalha com usuários finais para garantir que nossos aplicativos atendam às suas necessidades e implementa novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.

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