Strong computer skills with basic proficiency in MS Outlook, Word, and Excel.
Insurance Billing knowledge is preferred, with a fast learner who is able to ask questions and a minimum typing speed of 40 WPM.
Ability to handle heavy call volumes in a remote call center, stay calm under pressure, multi-task, and maintain high accuracy.
Excellent communication and interpersonal skills with empathy; able to identify issues, ask the right questions, and present professional solutions.
Requirements:
Answer heavy call volume in a remote call center and address patient questions in a friendly and empathetic manner.
Forward calls as necessary to alternate billing departments and determine resolutions while adhering to client rules and expectations.
Follow through with all requests, coordinating via calls, emails, or faxes to gather information and complete tasks.
Ensure HIPAA compliance and timely filing; act as a brand ambassador and uphold a positive company image.
Job description
Overview
Digitech is seeking an experienced Customer Service Representative to handle patient calls that come into our Call Center line. This position is part of a remote Call Center, and requires an individual who demonstrates professionalism, empathy, and accountability, and the ability to stay calm under pressure and handle large call volumes. This is a full time direct hire position.
100% remote job opportunity.
The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Responsibilities
Summary:
The Customer Service position is in a remote Call Center environment. The Call Center Representative is primarily responsible for answering calls that come into our Call Center. This position requires an individual who can handle heavy phone volume, has empathy, with the ability to multi-task.
Organizational Impact
In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring all HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.
Essential Duties And Responsibilities
Answer heavy call volume in a remote call center environment
Answer patient questions and address concerns in a friendly and empathetic manner
Forward calls as necessary to alternate billing departments
Determine resolutions to customer issues while adhering to our client rules and expectations
Follow through with all requests, which may require calling alternate parties, emailing or faxing information.
Skills/Experience Required
Strong computer skills. Basic understanding of MS Outlook, Word and Excel.
Some Insurance Billing knowledge is preferred. Full training provided.
Minimum typing of 40 wpm
Some Insurance Billing knowledge
Must be a quick learner and willing to ask questions
Able to handle pressure and always maintain composure
Able to handle large volumes of work while meeting tight deadlines
Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image.
Ability to identify issues, know what questions to ask, and determine solutions
Able to present information and solutions in a professional and courteous manner.
Excellent attention to detail and accuracy.
Able to multi-task, and organize and prioritize tasks in order to complete all work assigned.
Must be punctual and dependable
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
Customer Service / Support Representative Related jobs
