Key Facts

Remote From:

Greece

Category: IT Support Specialist

Full time

Entry-level / graduate

Dutch, English

Hard Skills

Hardware Support End-User Training And Support Hardware Support Project Collaboration End-User Training And Support Escalation Procedures Client Services Microsoft Networking Process Improvement Remote Technical Support

Other Skills

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Customer Service
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Analytical Skills
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Teamwork
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Prioritization
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Fluency in Dutch and English with excellent verbal and written communication skills
Experience in end-user support or a customer service role
Strong analytical and troubleshooting skills
Familiarity with support ticketing systems and remote assistance tools

Requirements:

Deliver high-quality end-user support in Dutch via phone, email, and chat
Identify, troubleshoot, and resolve technical issues related to software, hardware, and networking
Document all support interactions and resolutions in the ticketing system
Escalate complex issues to technical teams and follow up to ensure customer satisfaction

Job description

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Dutch Speaking End User Support Specialist. This position is ideal for enthusiastic individuals who are eager to provide outstanding support in a technology-focused environment. As a Dutch Speaking End User Support Specialist, you will assist Dutch-speaking clients by addressing their technical concerns and ensuring a seamless user experience.

Responsibilities

Deliver high-quality support to end users in Dutch through various channels, including phone, email, and chat.
Identify, troubleshoot, and resolve technical issues related to software, hardware, and networking.
Provide user training and guidance on effectively using various applications and systems.
Accurately document all support interactions and resolutions in the ticketing system.
Collaborate with technical teams to escalate complex issues and suggest improvements to processes.
Ensure follow-up with users to confirm resolution of their issues and satisfaction with the support provided.
Stay informed about new technological developments to enhance service delivery.

Requirements

Fluency in Dutch and English is required, with excellent verbal and written communication skills.
Experience in end user support or a customer service role is preferred.
Strong analytical and troubleshooting skills to effectively resolve technical challenges.
Exceptional customer service orientation and a passion for helping others.
Familiarity with support ticketing systems and remote assistance tools is beneficial.
Ability to prioritize tasks and work independently in a fast-paced environment.
A genuine interest in technology and a commitment to ongoing professional development.

Benefits