Key Facts

Remote From:

California (USA)

Full time

, English

Hard Skills

Customer Success Management Revenue Recognition Microsoft Dynamics CRM Account Management Sales Management Account Analysis Escalation Management Cross-Selling Account Management Customer Relationship Management Upselling KPI Management Client Services Issue Management Process Improvement Digital Transformation Cross-Functional Collaboration Customer Centricity

Other Skills

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Microsoft Office
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Problem Reporting
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Communication
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Analytical Skills
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Proactivity
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Bachelor's degree (or higher) in computer science or a related field, or equivalent experience in software/SaaS development
5+ years of experience in account management, customer success, or related roles
Proficiency with CRM software (e.g., Salesforce) and Microsoft Office; strong understanding of sales processes and revenue recognition
Excellent written and spoken English and Mandarin; bilingual capability and strong analytical/problem-solving skills

Requirements:

Guide new customers through onboarding, ensuring a smooth transition from sales to account management
Build and maintain strong client relationships; serve as the primary post-sales contact and proactively resolve issues, escalating when necessary
Collaborate with finance and sales teams to ensure accurate revenue recognition and reporting; generate regular reports on account status, revenue projections, and key metrics
Identify upselling and cross-selling opportunities to drive revenue growth; partner with cross-functional teams to streamline processes and reduce churn; work with the client success team to foster long-term relationships

Shanghai BSF Human Resources Co., Ltd

Human Resources, Staffing & Recruiting

About Shanghai BSF Human Resources Co., Ltd

BSF Talent - Recruite all around the world!What we do?One of the problems that many companies face when doing business abroad is how to efficiently recruit high level local talents, which is our core strength.We are Shanghai BSF Human Resources Co., Ltd. with many years of experience in comprehensive human resources services.By integrating experienced human resources consultants from various countries around the world, we can efficiently and cost-effectively build talent systems for our clients.What we can do?Our consultants customize unique recruitment solutions based on each country's employment policies and our clients' business objectives and job responsibilities.By working with us, you can easily find top talent in more than 30 countries around the world.

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Job brief

We are seeking a detail-oriented and customer-focused Account Manager focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products.

The Account Manager will play a important role of transforming bookings into revenue and ensure a seamless customer experience. The ideal candidate will have strong organizational skills, a customer-centric mindset, and a proven ability to manage multiple accounts effectively.

Responsibilities

Guide new customers through the onboarding process, ensuring a smooth transition from sales to account management.
Build and maintain strong client relationships, serving as the primary point of contact for post-sales activities.
Collaborate with finance and sales teams to ensure accurate revenue recognition and reporting.
Proactively resolve client issues, escalating when necessary to ensure satisfaction.
Identify upselling and cross-selling opportunities to drive revenue growth.
Generate regular reports on account status, revenue projections, and key metrics.
Partner with cross-functional teams to streamline processes and enhance the customer experience.
Work with the client success team to foster long-term relationships and reduce churn.

Requirements

Candidates with a bachelor's degree or higher in computer science or related fields, or with experience in software/SaaS development are preferred.
5+ years of experience in account management, customer success, or a related role.
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Strong understanding of sales processes and revenue recognition principles.
Excellent written and spoken English and Mandarin can be used as a working language.
Detail-oriented with strong analytical and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.