Key Facts

Remote From:

Full time

German

Hard Skills

Order Management Inbound Calls Customer Complaint Resolution Account Management Invoicing Shift Scheduling Customer Centricity

Other Skills

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Customer Service
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Basic Internet Skills
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Willingness To Learn
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Friendliness
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Adaptability
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Quick Learning
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Verbal Communication Skills
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Social Skills

Roles & Responsibilities

Excellent German communication skills
Pleasant demeanor with strong customer-oriented approach and good communication
Computer literacy; quick learner and ability to navigate new systems/environments
Willingness to work in shifts (Mon-Sun) from 09:00 to 22:00, including weekends and public holidays; part-time positions accepted

Requirements:

Handle incoming customer phone calls, answer questions, and resolve concerns related to orders (returns, complaints, late shipments, damaged goods)
Assist with customer accounts and invoices
Learn and follow company processes; training provided if no prior experience
Adapt to a shift-based schedule including weekends and public holidays (09:00-22:00)

Cross Border Talents

Human Resources, Staffing & Recruiting

About Cross Border Talents

Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com

Company type: Scaleup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 201 - 500

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Job description

Do you like to speak German well? Are you looking for work from home, including start day and training? Can you adapt to shift work, especially afternoon and weekend shifts? We have an interesting job opportunity for you!

What will your job be?

Handling incoming phone calls from customers, answering their questions and resolving their concerns regarding orders (returns, complaints, late shipments, damaged goods), customer accounts, invoices, etc. invoices, etc.

If you've never done anything like this before, don't despair, we'll be happy to teach you everything.

Requirements

- Excellent communication in German is a prerequisite.

- You have a pleasant demeanor, good communication skills and a customer-oriented approach.

- You know how to use a computer, are eager to learn and can quickly find your way around a new environment.

- You can get used to working in shifts between Monday and Sunday from 09:00 to 22:00, including public holidays and weekends (the weekly working fund is 38.75 hours). Part-timers are also accepted.

Ready to apply?

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