Key Facts

Remote From:

Illinois (USA), Indiana (USA), Oregon (USA)

Full time

Mid-level (2-5 years)

70 - 85K yearly

English

Hard Skills

Other Skills

•
Quality Assurance
•
Timelines
•
Troubleshooting (Problem Solving)
•
Microsoft Office
•
Virtual Collaboration
•
Accountability
•
Calmness Under Pressure
•
Communication
•
Analytical Skills
•
Time Management
•
Proactivity
•
Organizational Skills
•
Team Building
•
Social Skills
•
Problem Solving

Roles & Responsibilities

Bachelor’s degree
2+ years of client services experience; 1+ year of agency or pharmaceutical advertising experience
Working knowledge of digital marketing
Proficiency in MS Office, Adobe, WebEx; strong interpersonal and problem-solving skills

Requirements:

Oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with clients
Troubleshoot and stay calm under pressure, communicating concisely to keep clients and internal teams informed and organized
Own day-to-day tactics and execution within the agency and synchronize communications between account teams, support teams, vendors, and clients
Assist with budget development, invoicing, time tracking, project reconciliation, and ensure billing aligns with agreed-upon terms

Vaniam Group

Marketing & Advertising

About Vaniam Group

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping our clients and our people realize their full potential. Founded in 2007 as a 100% virtual-by-design organization, Vaniam Group is certified Evergreen and a WBENC-Certified Women’s Business Enterprise (WBE). Vaniam Group companies include Bio Linx, Bio Connections, Nexus, Nexus Science, Team 9, Team 9 Science, Second City Insights, Second City Science, CurioScience, Bio Ascend, and Women Leaders in Oncology.Vaniam Group aspires to elevate the way our people and our clients think, work, and communicate within the oncology and hematology therapeutic marketplace. We partner with biotech and pharmaceutical clients’ commercial, medical, and clinical teams to create and communicate a differentiated value proposition at the brand, franchise, and corporate level. By identifying and engaging the right external experts, our clients’ initiatives yield deep insights that in turn inform effective strategies and impactful communication of clinical science. Our virtual-by-design model not only allows us to hire the best talent regardless of geography but inspires us to redefine and unlock the possibilities of the 21st century workplace. To learn more, please contact us at hello@vaniamgroup.com or 773-260-0267.

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

Description

Position at Vaniam Group

Account Executive, Client Services

What You’ll Do

As our Account Executive, your primary goal is to oversee successful implementation of existing client SOWs, coordinate internal and external resources, manage timelines and budgets, and provide day-to-day communication with the clients. You will troubleshoot, remain cool under pressure, and communicate concisely and effectively to keep clients and internal teams informed and organized. This position requires you to be based in IL or IN

A Day in the Life

Deliverables

Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
Employ ability to modify core product framework plans to form custom project plans
Evaluates deliverables against Project Briefs
Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
Provide accurate and thorough documentation: status reports, contact reports, timelines
Own day-to-day tactics and execution within agency
Synchronize communications between account teams, support teams, vendors, and clients
Assist with budget development and ensure invoicing is consistent with agreed-upon payment terms
Keep accurate record of time spent on client work and manages project burn rate
Assists in project reconciliation and works with accounting to ensure accurate billing

Client Responsibility

Communicate basic agency recommendations to clients effectively and concisely

Internal Responsibility

Work with client and internal teams to successfully execute scoped tactics

Other duties may be assigned to help drive deliverables within this role.

What You Must Have

Education and Experience

Bachelor’s degree
2+ years of client services experience
1+ year of agency or pharmaceutical advertising experience
Working knowledge of digital marketing

Skills and Competencies

Good working knowledge of pharmaceutical and biotech industries and scientific communications
Is proactive and results oriented, with a commitment to accountability
Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
Proficiency in MS Office, Adobe, WebEx (or other similar systems)
Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
Strong organizational skills
Ability to retain and protect confidential client and company information

What You Might Have, but Isn’t Required

Oncology/hematology experience
Experience using cloud-based system servers such as Egnyte
Experience working in a completely virtual environment

Travel Requirements

Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)

The Team You’ll Work Closest With

You will work closely with your fellow Account team members and report to the Director or Senior Director of Client Services to drive perfect execution of client deliverables.

Why You’ll Love Us

100% remote environment with opportunities for local meet ups
Positive, diverse, and supportive culture
Passionate about serving clients focused on Cancer and Blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) Plan and company match
Work-Life Balance and Flexibility
- Flexible Time Off policy for rest and relaxation
- Volunteer Time Off for community involvement
Emphasis on Personal Wellness
- Virtual workout classes
- Discounts on tickets, events, hotels, childcare, groceries, etc.
- Employee Assistance Programs

Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. The range for this role is $70,000 - $85,000. Salary is one component of the total earnings and rewards package offered.

About Us

Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping biopharmaceutical companies realize the full potential of their compounds in the oncology and hematology marketplace. Founded in 2007 as a virtual-by-design organization, Vaniam Group harnesses the talents and expertise of team members around the world. For more information, visit www.VaniamGroup.com.