Business Systems Analyst (BSA)

The Business Systems Analyst (BSA) acts as a bridge between business stakeholders and technical teams. This role is responsible for analyzing business processes, identifying system needs, and translating business requirements into functional and technical solutions that improve efficiency and support organizational goals.

Key Responsibilities

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and process reviews

• Translate business requirements into functional specifications, use cases, and user stories

• Collaborate with IT, developers, and QA teams to design and implement system solutions

• Analyze current business processes and recommend system and process improvements

• Support system testing, including UAT planning, execution, and defect resolution

• Ensure solutions align with business objectives, compliance standards, and best practices

• Create and maintain documentation such as BRDs, FRDs, process flows, and data models

• Act as a liaison between business users and technical teams throughout the project lifecycle

• Support change management, training, and post-implementation activities

Required Skills & Qualifications

• Bachelors degree in Business Administration, Information Systems, Computer Science, or related field

• 3–6 years of experience as a Business Analyst or Business Systems Analyst

• Strong understanding of SDLC, Agile, and/or Waterfall methodologies

• Experience with requirements gathering, process modeling, and system analysis

• Proficiency with tools such as JIRA, Confluence, Visio, Lucidchart, or similar

• Strong analytical, problem-solving, and communication skills

• Ability to work with cross-functional teams and manage multiple priorities

Preferred Qualifications

• Experience with ERP, CRM, or enterprise applications

• Knowledge of SQL, data analysis, or reporting tools

• Agile/Scrum or CBAP certification

• Experience in [industry-specific domain, e.g., banking, healthcare, retail]

Key Competencies

• Stakeholder management

• Business process optimization

• Attention to detail

• Documentation and presentation skills

• Critical thinking and decision-making