Key Facts

Remote From:

Full time

English, Arabic

Hard Skills

Identity And Access Management Zendesk Internet Services LiveChat Security Accounts Manager Project Collaboration Software Documentation LiveChat Dispute Resolution Escalation Procedures Account Management Futures Exchange Payment Processing Price Support Risk Awareness Help Desk Support Derivatives Shift Scheduling De-escalation Techniques

Other Skills

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Collaboration
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Adaptability
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Resilience
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Communication
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Patience
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Learning Agility

Roles & Responsibilities

Proficiency in Arabic and English is essential.
Have online customer support experience and proficiency in tools like Zendesk/LiveChat.
Fast learner, able to master derivatives trading terminology quickly.
Familiarity with Middle Eastern user communication styles; finance or customer service experience preferred.

Requirements:

Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
Assist customers with KYC verification, account security setup, and dispute resolution.
Accurately document and escalate customer issues, collaborating with technical teams for complex cases.
Stay updated on futures trading rules and promptly communicate platform announcements/risk alerts (training provided).

Job description

About BingX

A leading crypto exchange since 2018
With 20 million registered users worldwide
Official crypto exchange partner of Chelsea FC
User-First, reliable, innovative, and diversified
List over 1,000 spot trading pairs
Offer over 300 futures trading pairs
Integrate with over 80 public chain ecosystems
Rank top on CoinMarketCap and CoinGecko
TradingView's Best Crypto Exchange for 2021, 2022 & 2023
A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
Assist customers with KYC verification, account security setup, and dispute resolution.
Accurately document and escalate customer issues, collaborating with technical teams for complex cases.
Stay updated on futures trading rules and promptly communicate platform announcements/risk alerts (training provided).
Adapt to shift schedules (if required) to ensure coverage during target market hours.
Willing to work weekends and irregular hours which will include night shifts.

Requirements

Have an online customer support experience, and proficiency in tools like Zendesk/LiveChat.
Fast learner, able to master derivatives trading terminology quickly.
Patient, resilient, and skilled in de-escalating high-tension situations.
Familiarity with Middle Eastern user communication styles; finance or customer service experience preferred.
Proficiency in Arabic and English is essential.