Key Facts

Remote From:

Ukraine, Russia

Full time

Mid-level (2-5 years)

Russian, English

Hard Skills

Escalation Management Cross-Functional Collaboration Customer Complaint Resolution Secure Network Communications Economics Escalation Procedures Web Services Business Intelligence Risk Control Business Communication Customer Centricity Root Cause Analysis Job Rotation

Other Skills

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Intercultural Communication
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Professionalism
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Active Listening
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Patience
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Proactivity
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Stress Management
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Empathy
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Logical Reasoning
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Problem Solving

Roles & Responsibilities

Native-level fluency in Russian (CEFR C1/C2) with ability to communicate clearly in financial/high-end service contexts using appropriate technical terminology
Strong business-level proficiency in English (minimum CET-6 or equivalent); if not fluent in English, full proficiency in Chinese with excellent oral and written communication skills
2+ years of customer service experience in financial industries (banking, securities, payments, wealth management, fintech); VIP/HNW client experience preferred
Willingness and ability to work rotating shifts (nights, weekends, holidays) in a demanding, high-expectation environment; client-focused with empathy

Requirements:

24/7 Real-Time Support: Respond promptly and accurately to VIP client inquiries, requests, and feedback through encrypted channels (online chat, email, etc.) with zero delay and maximum reliability
VIP Personalized Service: Understand and anticipate VIP client needs to deliver tailored, premium experiences; proactively engage to foster trust and long-term relationships
Complex Issue Handling Escalation: Identify and resolve common issues independently; follow escalation protocols for complex cases (investment inquiries, serious complaints, risk control) and coordinate cross-functional support until resolution
Service Documentation & Insights: Accurately document all client interactions and service workflows; provide regular reports and insights to support continuous improvement

Job description

About BingX

A leading crypto exchange since 2018
With 20 million registered users worldwide
Official crypto exchange partner of Chelsea FC
User-First, reliable, innovative, and diversified
List over 1,000 spot trading pairs
Offer over 300 futures trading pairs
Integrate with over 80 public chain ecosystems
Rank top on CoinMarketCap and CoinGecko
TradingView's Best Crypto Exchange for 2021, 2022 & 2023
A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities:

24/7 Real-Time Support: Respond promptly and accurately to VIP client inquiries, requests, and feedback through various encrypted channels (online chat, email, etc.) with zero delay and maximum reliability.
VIP Personalized Service: Understand and anticipate the expectations and needs of VIP clients to deliver tailored, premium experiences. Proactively engage with clients to foster trust and build long-term relationships.
Complex Issue Handling & Escalation: Efficiently identify and resolve common issues independently. For more complex cases (e.g., investment inquiries, serious complaints, risk control matters), follow escalation protocols strictly and coordinate cross-functional support until resolution, ensuring transparency and client satisfaction.
Service Documentation & Insights: Accurately document all client interactions and service workflows. Provide regular reports and insights based on client feedback and service trends to support continuous improvement.

Requirements:

Native-level fluency or CEFR C1/C2 (or equivalent) in Russian. Must demonstrate the ability to communicate clearly, professionally, and appropriately within financial or high-end service sectors, including proper use of technical terminology.
Strong business-level proficiency in written and spoken English (minimum CET-6 or equivalent). If not fluent in English, must be fully proficient in Chinese, with excellent oral and written communication skills.
2+ years of customer service experience in financial industries such as banking, securities, payments, wealth management, or fintech. Experience serving high-net-worth/VIP clients is highly preferred.
Genuinely client-focused, driven to deliver excellence. Strong empathy and patience, with a consistent professional demeanor even under pressure.
High sensitivity to multicultural nuances, with the ability to communicate clearly, succinctly, and accurately. Strong listening skills, logical thinking, and the ability to identify root issues and propose effective solutions.
Able to work rotating shifts, including nights, weekends, and holidays, in a demanding, high-expectation environment. Maintains a positive attitude and high performance under pressure.

Working at BingX

Join an international and diversified team
Great career development in a fast-growing company
Be part of the future of finance technology and achieve meaningful goals
Competitive market salary and fully remote/work-from-home flexibility
Flexibility to observe your local holiday calendar, alongside additional benefit