IT Knowledge Management Support | IT Knowledge Manager

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 1 Investigation
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as IT Knowledge Manager to play a critical role in ensuring effective documentation, collaboration, and information governance across enterprise IT environments. This role is responsible for maintaining structured, version-controlled content in SharePoint and other collaborative platforms, while supporting multiple stakeholders and aligning with Department of Defense (DoD) standards.

Key Responsibilities

• Maintain and update SharePoint portals, ensuring appropriate access, document availability, and organizational structure for version control and collaboration.

• Support ESA-BAD, PEO, and IOD teams with document creation, formatting, and lifecycle maintenance.

• Create and maintain SOPs, OLAs, MOAs/MOUs, EXSUMs, policies, briefings, and governance artifacts.

• Participate in knowledge management process improvement efforts aligned with DoD and ITIL standards.

• Perform technical editing and document formatting to ensure clarity, consistency, and compliance with templates and style guides.

• Use Microsoft Office tools and desktop publishing software to generate professional-grade documentation and process diagrams.

• Manage a centralized Service Knowledge Management System (SKMS) with controlled document versioning.

• Promote collaboration among technical SMEs, engineers, leadership, and support teams to ensure accurate and timely content delivery.

• Contribute to change management awareness via reporting tools such as DHA J6 Report of the Day.

• Establish and enforce document lifecycle procedures, metadata standards, and publication workflows.

Preferred Tools & Technologies

• SharePoint Online (portal management and site design)

• Microsoft Office Suite (Word, PowerPoint, Excel, Visio)

• Adobe Acrobat, SnagIt, and other documentation tools

• Familiarity with DoD templates, ITIL processes, and enterprise KM systems

• Experience with Configuration Management or System Engineering documentation is a plus

Minimum Qualifications

• Experience supporting enterprise knowledge management, documentation, or collaboration platforms in a federal IT environment.

• Strong communication and documentation skills with attention to detail.

• Familiarity with DoD governance, ITIL processes, or KM frameworks.

• Ability to obtain and maintain a Tier 1 Public Trust clearance.

Education & Certifications

• Required (Foundational – one of the following):

  • Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),

  • OR Security+ / SSCP.

• Required (CE – one of the following):

  • Microsoft SharePoint Administrator,

  • OR Microsoft 365 Teams Administrator.

Why Join Us?

This is an outstanding opportunity to support enterprise knowledge management in a mission-critical federal IT environment. Join our team and help enable effective communication, governance, and operational excellence.

📩 Apply today to make an impact as part of our IT Knowledge Management team.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.