Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Sales Management Hardware Support Corrective And Preventive Action (CAPA) Cross-Functional Collaboration Support Engineering Project Coordination Solution Architecture Business Transaction Management Client Services Sales Qualification

Other Skills

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Remote Troubleshooting
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Communication
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Time Management
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Teamwork
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Customer Service
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Social Skills
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Problem Solving

Roles & Responsibilities

Bachelor's or Master's degree in a related field (or equivalent).
Typically 7+ years of relevant experience for this level.
In-depth knowledge of post-sales technical support, remote diagnostics, and ability to work independently.
Strong communication and customer-facing skills, with ability to identify and qualify revenue opportunities.

Requirements:

Provides remote post-sales technology support and technical services to external customers and internal field personnel using remote diagnostic capabilities, including reactive problem resolution and proactive preventive actions.
May support third-party products and occasionally visit customer sites.
Leverages post-sales interactions with customers to identify and qualify revenue opportunities and may book transactional sales opportunities, providing highly qualified leads to sales.
Leads projects requiring coordination with other functions and customers to solve a broad range of problems of varying scope and complexity.

Agilent Technologies

Biotech: Biology + Technology

About Agilent Technologies

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life. In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.

Company type: XLarge

Industry: Biotech: Biology + Technology

Founded: 2018

Company size: 10001

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Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Provides remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions. May support 3rd party products and occasionally visit customer site. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

Determines and develops approaches to assignments

Leads projects requiring coordination with other functions, customers

Solves a broad range of problems of varying scope and complexity

Qualifications

Bachelors or Masters Degree or University Degree or equivalent.

Typically 7+ years relevant experience for entry to this level.

Requires in-depth knowledge and experience in job and ability to work independently.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.