Engineering Manager (f/m/x) - remote

We are seeking an Engineering Manager (f/m/x) to lead our Customer Success and Delivery & Returns. You will build high-performing engineering teams, ensure technical excellence, and partner with product and business to deliver reliable, impactful solutions that improve the customer experience end to end.

Our technology stack includes Go, gRPC, PostgreSQL, Redis, and RabbitMQ on the backend, with infrastructure running on Google Cloud Platform and orchestrated with Kubernetes.

WHO YOU ARE:

Leadership:

• You are a strong, trusted engineering leader with 4+ years of experience managing senior backend and frontend engineers
• You have a proven ability to develop, mentor, and retain engineering talent, as well as manage performance with clarity and empathy
• You lead with low ego, openness, and a belief in autonomy and empowerment, where engineers take ownership and collaborate effectively

Technical experience:

• You have a solid understanding of backend systems, distributed architectures, and how scalable services are designed, enabling you to actively participate in architectural discussions and guide teams toward sound decisions
• You rely on strong collaboration with senior and staff-level engineers and architects, ensuring that solutions are well-reasoned, maintainable, and aligned with broader technical direction
• You understand SQL, relational database concepts, and modern backend practices well enough to provide context, make informed decisions, and remove ambiguity
• While you are not expected to be hands-on day to day, you feel confident reviewing high-level designs, evaluating trade-offs, and ensuring that the team ships robust, thoughtful solutions

Collaboration:

• You thrive in remote, distributed and cross-functional environments, partnering effectively with product managers, designers, and business stakeholders
• You ask the right questions, identify risks, challenge assumptions, and help engineers balance long-term quality with pragmatic delivery
• You influence through clarity and context rather than authority, building alignment across teams and domains

Engineering culture:

• You cultivate a culture focused on ownership and reliability
• You promote modern engineering practices, clear processes, and effective ways of working that enable predictable delivery
• You foster transparency, feedback, and knowledge-sharing, while rejecting a blame culture. Mistakes are learning opportunities
• You are self-directed, aligned with objectives, and comfortable navigating ambiguity

Additional background:

• Excellent English skills and based in a European time zone
• A degree in Computer Science or related field (or equivalent experience) that provides a strong foundation for system-level thinking

WHAT YOU'LL DO:

• Manage and support engineers across the Customer Success and Delivery & Returns teams, ensuring they have a clear mission, and healthy processes
• Conduct regular 1:1s, mentor engineers, and support their personal and professional growth
• Build psychological safety, enable ownership, and help team members unlock their potential
• Facilitate technical discussions, architecture reviews, and design decisions to ensure reliability, scalability, and maintainability
• Ensure your teams produce high-quality engineering outcomes by promoting best practices and establishing clear quality standards
• Occasionally contribute to code reviews or smaller technical tasks when needed—while keeping your focus on team impact, not hands-on development
• Work closely with Product and cross-functional partners to define goals, shape roadmaps, and ensure predictable execution
• Identify and resolve blockers, surface risks early, and maintain a productive environment where teams can move quickly with clarity
• Contribute to company and squad-level planning, influencing both short- and long-term strategies
• Maintain strong communication loops with your manager, engineering leadership, and stakeholders
• Communicate progress transparently, celebrate achievements, and ensure business partners know what to expect and when
• Strengthen the engineering culture through feedback, knowledge sharing, documentation, and leading by example
• Encourage experimentation, learning, and adoption of modern tools and practices
• Promote collaboration across engineering teams to solve cross-domain challenges