Key Facts

Remote From:

United Arab Emirates, Thailand, Nigeria

Full time

English

Hard Skills

Other Skills

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Problem Reporting
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Troubleshooting (Problem Solving)
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Collaboration
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Communication
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Proactivity
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Problem Solving

Roles & Responsibilities

Strong knowledge of UNIX/Linux, databases (Oracle/PostgreSQL), and systems/network administration and support.
Experience with cloud infrastructure (AWS, Azure) and CI/CD practices; ability to implement automated deployments.
Ability to set up and configure back-end environments for application deployment both on-site and in the cloud; prepare/verify installation packages and deployments at client sites.
Excellent English communication, service-oriented mindset; experience in telecom solutions is advantageous.

Requirements:

Integrate Mobile-Technologies products with customers' systems and other third parties.
Perform deployments in various environments including production servers.
Provide technical support to applications, manage tickets, and ensure timely resolution of support calls.
Pro-actively identify improvements; collaborate with development and test teams on issues and feedback; drive process enhancements and adoption of new technologies.

Job description

Position: L2 Integration Support Engineer

We are looking for Integration & Support Engineer-Level2 to come and join us. With offices in Bangkok, Dubai, Lagos and people working remotely from around the world, you will be part of a multi-skilled team responsible of projects and change requests delivery.

Job Responsibilities

Integrate Mobile-Technologies products with our customers system and other third parties.
Perform deployments in various environments including production servers.
Provide technical support to application and manage tickets. Report, track and ensure support calls resolution.
Pro-actively look for improvements: new technologies implementation, process enhancement. Collaborate with development and test teams on issues and feedback on improvement.

Job Requirements

Have strong knowledge in system (UNIX/LINUX), database (Oracle/Postgres preferably), systems/network administration and support
Be fairly knowledgeable about cloud infrastructure (AWS, Azure etc) and CI/CD practices
Can setup and configure back-end environment for application deployment both on on-site hardware and in Cloud.
Can prepare and verify installation packages and deploy applications at client sites including internal test sites and development sites.
Can conduct system configuration for security, performance and availability.
Can perform system integration tests and liaise with customer to conduct acceptance test.
Can implement automation tools and scripts. Also help team to build and utilize automated deployments through CI/CD practices.
Can identify, investigate, analyze and resolve support issues in a timely manner.
Can participate in hotline shift program (extra remuneration provided) to ensure 24/7 support.
Can generate reports on application and issues.
Good communication skills in English
Fast learner and ability to quickly find solution. Must be service oriented.
Experience in telecom solutions

Looking for a change with a difference? Consider Mobile-Technologies for something new!

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