Key Facts

Remote From:

Germany

Full time

Mid-level (2-5 years)

, English, German

Hard Skills

Other Skills

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Troubleshooting (Problem Solving)
•
Communication
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Teamwork
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Customer Service
•
Problem Solving

Roles & Responsibilities

Bachelor's degree or higher in Electrical Engineering, Automation, Mechatronics, or related field with 3+ years of hands-on experience in motion control, servo systems, PLC programming, or machine commissioning
Proficiency with industrial control systems (servo drives/motors, PLCs, HMIs, fieldbuses such as EtherCAT and CANopen) and automation software; experience with machine builders or automation integrators preferred
Strong problem-solving skills, hands-on debugging ability, and the capability to clearly explain technical concepts to engineers, distributors, and end users; fluent in English; Mandarin highly preferred; German a strong advantage
Willingness to travel frequently within Europe and occasional trips to global headquarters; ability to work independently in a fast-growing overseas organization and document technical issues clearly

Requirements:

Provide application-level technical support for servo drives, motors, PLCs, HMIs, and motion control solutions; assist customers in machine commissioning, tuning, troubleshooting, and system optimization while aligning with engineering teams' requirements
Deliver in-depth technical onboarding and training for strategic OEM/ODM and joint development customers' R&D teams; participate in customized solution discussions and relay customer needs to the global R&D team
Enable distributor technical teams through training on product features, programming, commissioning, and troubleshooting; support pre-sales queries and solution design; help build local technical capabilities for end-user support
Provide on-site technical support for machine builders and end users when remote support is insufficient; conduct commissioning, fault diagnosis, pilot project support, and acceptance tests; submit detailed technical reports post-service

Shanghai BSF Human Resources Co., Ltd

Human Resources, Staffing & Recruiting

About Shanghai BSF Human Resources Co., Ltd

BSF Talent - Recruite all around the world!What we do?One of the problems that many companies face when doing business abroad is how to efficiently recruit high level local talents, which is our core strength.We are Shanghai BSF Human Resources Co., Ltd. with many years of experience in comprehensive human resources services.By integrating experienced human resources consultants from various countries around the world, we can efficiently and cost-effectively build talent systems for our clients.What we can do?Our consultants customize unique recruitment solutions based on each country's employment policies and our clients' business objectives and job responsibilities.By working with us, you can easily find top talent in more than 30 countries around the world.

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Job brief

Our client is a fast-growing leading industrial automation solution provider, specializing in high-performance servo drives, motors, PLC systems, HMIs, and integrated motion control solutions. With robust R&D investment and expanding global footprint, it has established overseas branches in major markets, winning trust via reliable technology and professional services.

This role is to strengthen the clients technical support capability in Europe. As the key technical link between global headquarters, customers, and partners, it will resolve application issues, enable distributors, and ensure smooth product application for end users.

Responsibilities

Provide application-level technical support for servo drives, motors, PLC systems, HMIs, and motion control solutions, assisting customers in machine commissioning, tuning, troubleshooting, and system optimization while aligning with their engineering teams requirements.
Deliver in-depth technical onboarding and training for strategic OEM/ODM and joint development customers R&D teams, participate in customized solution discussions, and collaborate with the global R&D team to accurately convey customer needs and feedback.
Enable distributor technical teams through training on product features, programming, commissioning, and troubleshooting, support their pre-sales queries and solution design, and assist them in building local technical capabilities for end-user support.
Provide on-site technical support for machine builders and end users when remote support is insufficient, including commissioning, fault diagnosis, pilot project support, and acceptance tests, and submit detailed technical reports post-service.
Collaborate closely with sales teams for bid support and customer demos, coordinate with global headquarters engineering and quality teams to resolve technical issues, and provide structured feedback on product performance and local technical requirements.

Requirements

Hold a Bachelors degree or above in Electrical Engineering, Automation, Mechatronics, or related fields, with 3+ years of hands-on experience in motion control, servo systems, PLC programming, or machine commissioning.
Proficient in industrial control systems including servo drives/motors, PLCs, HMIs, fieldbuses (EtherCAT, CANopen), and automation software tools; experience with machine builders or automation integrators is preferred.
Possess strong problem-solving abilities, hands-on debugging experience, and the capability to clearly explain technical concepts to engineers, distributors, and end users.
Fluent in English; German is a strong advantage, Fluency in Mandarin is highly preferred, enabling direct work communication with the headquarters' technical team; skilled in cross-border, multicultural teamwork and communication.
Willing to travel frequently within Europe and occasionally to the global headquarters for training, with the ability to work independently in a fast-growing overseas organization and document technical issues clearly.