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Customer Success Manager, Enterprise

Dot Compliance

Key Facts

Remote From: 
Arizona (USA)
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Quality Assurance
  • •
    Information Organization
  • •
    Non-Verbal Communication
  • •
    Adaptability
  • •
    Teamwork
  • •
    Organizational Skills
  • •
    Social Skills
  • •
    Problem Solving

Roles & Responsibilities

  • 3-5 years of experience in customer success management working with enterprise customers.
  • Excellent written and verbal communication skills.
  • eQMS experience is highly valued; knowledge of QA or software validation and life science industry is preferred.
  • Knowledge of Salesforce administration or development is preferred.

Requirements:

  • Lead enterprise customers through their journey at Dot Compliance, driving adoption and ensuring ongoing engagement.
  • Support mid-market customers through the same journey to maximize value and retention.
  • Collaborate with services, support, product, and sales teams to deliver customer success outcomes.
  • Act as a customer advocate, solving problems to deliver solutions that meet customer needs and regulatory requirements.

Job description

Description

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on salesforce.com, the world’s most innovative cloud technology provider. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.

We are looking for a Customer Success Manager (CSM) to become an integral part of our Enterprise Customer Success team. As a CSM, your focus will be leading the enterprise customer through their journey at Dot Compliance, facilitate adoption, and ensure engagement. You'll also be supporting Mid-Market customers through that same journey. You will work in collaboration with the customers and closely with our services, support, product, and sales teams. 

Our ideal candidate should be passionate about learning innovative technologies, organizing information / data, working according to procedures and regulatory requirements, and keen on joining a growing and dynamic team. You will succeed in this role if you are a problem solver who likes to work with people to derive the best solution for both the customer and Dot. Customer success is our top value, and this role requires individuals to be customer service-oriented.  



Requirements

  • 3-5 years of experience in customer success management role working with enterprise customers.
  • Excellent written and oral communication skills. 
  • eQMS experience is highly valued.
  • Knowledge in QA or software validation - Preferred
  • Knowledge of the life science industry - Preferred
  • Knowledge of Salesforce administration or development - Preferred
  • People-oriented and high social skills. 
  • Technical orientation is a must. 
  • Independent learner with the ability to adapt and understand concepts with agility. 
  • Team Player, able to excel in a rapidly changing, hyper-growth, start-up environment. 
  • Excellent presentation skills. 
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