Key Facts

Remote From:

Greece

Full time

English, Swedish

Hard Skills

Help Desk Support Accounts Payable Compliance Management Internal Documentation Customer Experience Improvement

Other Skills

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Customer Service
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Record Keeping
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Needs Assessment
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Microsoft Office
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Adaptability
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Communication
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Active Listening
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Multitasking
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Time Management
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Prioritization
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Relationship Building
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Presentations

Roles & Responsibilities

Fluency in Swedish (C1–C2)
Very good command of English (B2–C1)
Strong phone contact handling skills with active listening
Proficiency in MS Office; customer-oriented with adaptability to different characters and strong time-management/multi-tasking abilities

Requirements:

Manage incoming chat, email, or phone calls
Identify and assess customers' needs to achieve satisfaction
Build trust through open and interactive communication
Keep records of customer interactions, process customer accounts, and file documents while following procedures and policies

Job description

Looking for a role where your love for the Swedish language and helping others plays a major factor? We are hiring on behalf of our client for the role of Swedish Customer Service Agent - Remote in Greece! In this opportunity, you will be part of a fast-paced team, enjoying flexible working hours, and have the chance to grow within a company that's focused on delivering top-quality customer service.

Responsibilities

Manage incoming chat, mail or phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Build relations of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the methods/tools.
Keep records of customer interaction, process customer accounts and file documents.
Follow communication procedures, guidelines, and policies.

Requirements

Fluency in Swedish (C1 - C2)
Very good command of English (B2 – C1)
Good MS Office skills.
Strong phone contact handling skills and active listening
Excellent communication and presentation skills.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.

Benefits

Competitive Salary
Monthly Bonuses
Meal Vouchers
Health care benefits and numerous other discounts
Continuous Training and access to Educational Platforms
Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation