Key Facts

Remote From:

Fixed term

Mid-level (2-5 years)

Hard Skills

Incident Management Application Programming Interface (API) Application Integration Architecture Enterprise Service Bus Performance Profiling Project Collaboration Engineering Documentation Availability Management Notification Services Calculus Help Desk Support Enterprise Service Bus Application Deployment Agile Software Development Enterprise Service Bus Integration Platforms Information Technology Infrastructure Library

Other Skills

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Troubleshooting (Problem Solving)
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Calmness Under Pressure
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Teamwork
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Analytical Thinking
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Proven experience in IT support or software development with MuleSoft
Understanding of integration architecture and API management
Strong problem-solving skills with the ability to work under pressure and excellent written and verbal communication

Requirements:

Monitor the performance and availability of MuleSoft integrations and APIs; identify, diagnose, and resolve technical issues
Collaborate with development and operations teams to ensure smooth deployment and operation of integrations; implement monitoring and alerting best practices
Document system configurations, support procedures, and troubleshooting guides; provide technical support to end-users and stakeholders for workaround or defects resolution
Participate in incident management and root cause analysis; continuously assess integration platform performance and recommend improvements

Job description

Job Title: MuleSoft Production Support Specialist
Location: Remote (Philippines)
Work Schedule: Full-time night shift,Shift runs from 11:30 PM to 8:30 AM PHT
Contract Type: Long-term, Freelance / Full Remote
Start Date: End of October / early November

Role Overview

We are seeking a MuleSoft Production Support Specialist to provide operational stability and incident response for a global retail client. You will take over from the European team at 17h30 CET and act as the first line of support for the US market. This is a dedicated night shift support role with a focus on analysis, troubleshooting, and communication.
You will work closely with development teams, business analysts, and other IT support staff.

Key Responsibilities:

Monitor the performance and availability of Mulesoft integrations and APIs.
Identify, diagnose, and resolve technical issues related to the Mulesoft platform.
Collaborate with the development and operations teams to ensure smooth deployment and operation of integrations.
Implement best practices for monitoring and alerting mechanisms.
Document system configurations, support procedures, and troubleshooting guides.
Provide technical support and guidance to end-users and stakeholders, for workaround or defects resolution
Participate in incident management and root cause analysis.
Continuously assess integration platform performance and recommend improvements.

Requirements