Offer summary

Qualifications:

1-3 years of experience in customer support., Fluent in English and at least one additional language such as Filipino, Thai, Vietnamese, or Korean., Experience or exposure to the stock trading industry is essential., Proficiency in customer service software and strong problem-solving skills..

Key responsibilities:

Provide customer support via phone, email, and chat.

Troubleshoot and resolve customer issues to ensure satisfaction.

Maintain detailed records of customer interactions and feedback.

Collaborate with departments to improve service quality.

Job description

Job Title: Customer Support Specialist

Location: Makati, Office
Work Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.

Job Type: Full-Time

Salary: Negotiable

Job Description:

Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join our client's dynamic team in Romania, a well-established world stock trade company. Office based in Makati, you'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Key Responsibilities:

Customer Interaction: Provide top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency.
Issue Resolution: Troubleshoot and resolve customer issues, ensuring satisfaction by delivering effective solutions.
Record Keeping: Maintain detailed records of customer interactions, feedback, and complaints for continuous service improvement.
Collaboration: Work closely with various departments to resolve customer concerns and refine service processes.
Continuous Improvement: Identify and suggest opportunities for enhancing the customer service experience.

Requirements

Experience: 1-3 years in a customer support role.
Language Skills: Fluent in English and at least one other language: Filipino, Thai, Vietnamese, or Korean.
Industry Knowledge: Experience or exposure to the stock trading world is a MUST HAVE.
Technical Proficiency: Skilled in using customer service software and tools.
Problem-Solving: Strong analytical skills with great attention to detail.
Team Player: Ability to work independently as well as collaboratively within a team environment.