Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Parallel Communications Microsoft Bookings Product Knowledge Event Scheduling Customer Complaint Resolution Customer Interaction Management Industry Trend Analysis Business Process Improvement

Other Skills

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Customer Service
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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Fluency in Norwegian and English; additional languages are advantageous
Experience in customer service, preferably in entertainment or hospitality industries
Strong communication and problem-solving skills with a focus on delivering high-quality customer support
Ability to work independently as well as in a collaborative team with excellent organizational skills

Requirements:

Support Norwegian-speaking customers with inquiries related to entertainment services, including bookings, events, and activities
Deliver exceptional customer care across multiple channels, addressing questions and concerns effectively
Manage bookings accurately and clearly communicate confirmations to clients
Provide customized recommendations based on client preferences and stay updated on industry trends to enhance interactions

Job description

Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a Norwegian Speaking Entertainment Services Advisor. This role is ideal for individuals who are enthusiastic about the entertainment sector and have a strong dedication to delivering excellent customer service. As an Entertainment Services Advisor, you will assist Norwegian-speaking clients in exploring various entertainment options, ensuring they receive a delightful and memorable experience.

Key Responsibilities

Support Norwegian-speaking customers with inquiries related to entertainment services, including bookings, events, and activities.
Deliver exceptional customer care through multiple communication channels, addressing all questions and concerns effectively.
Apply your knowledge of the entertainment landscape to provide customized recommendations based on client preferences.
Manage bookings with care, ensuring all reservations are accurate and communicated clearly to clients.
Keep updated with industry trends and new offerings to enhance customer interactions.
Collaborate with team members to resolve customer issues and improve overall service delivery.
Gather customer feedback to contribute to the continuous enhancement of services provided.

Requirements

Fluency in Norwegian and English is essential; proficiency in additional languages is advantageous.
Experience in customer service, ideally within the entertainment or hospitality industries.
Strong communication skills, with a focus on providing high-quality customer support.
Proactive problem-solving skills and a commitment to meeting client needs.
Attention to detail with excellent organizational skills.
Able to work independently as well as part of a collaborative team.
A passion for the entertainment industry and a desire to create memorable experiences for clients.

Benefits