Key Facts

Remote From:

Greece

Category: Game Developer

Full time

Entry-level / graduate

English

Hard Skills

Game Mechanics Hardware Support Cross-Functional Collaboration Process Improvement LiveChat Account Management Help Desk Support Positive Psychology Customer Experience Improvement

Other Skills

•
Customer Service
•
Problem Solving
•
Verbal Communication Skills
•
Empathy

Roles & Responsibilities

Fluency in Norwegian and English with excellent verbal and written communication.
Prior experience in customer support, ideally in the gaming industry.
Strong troubleshooting and problem-solving skills with a passion for gaming.
Willingness to work flexible hours (nights and weekends) and familiarity with ticketing systems or support tools.

Requirements:

Provide real-time Norwegian-language support to players via in-game chat, email, and forums, resolving gameplay and account issues.
Log and track all player issues in a ticketing system with timely responses and follow-ups.
Communicate game mechanics, features, and updates; collaborate with development to relay feedback and identify recurring problems.
Stay informed about game updates and industry trends to deliver knowledgeable, proactive support and help improve support processes.

Job description

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Norwegian Speaking In-Game Support Analyst. This role is perfect for gamers who are dedicated to delivering outstanding customer service. As an In-Game Support Analyst, your mission will be to assist Norwegian-speaking players with their inquiries and ensure they have an enjoyable gaming experience by addressing their issues promptly and effectively.

Responsibilities

Offer real-time support to Norwegian-speaking players via in-game chat, email, and community forums.
Identify and resolve a variety of in-game concerns, helping players with technical issues related to gameplay and accounts.
Capture and monitor player issues within a support ticketing system, ensuring prompt responses and follow-ups.
Clearly communicate with players regarding game mechanics, features, and updates.
Collaborate with the development team to relay player feedback and identify recurring issues.
Stay informed about the latest game updates, features, and industry trends to provide knowledgeable support.
Assist in improving support processes and initiatives aimed at enhancing player satisfaction.

Requirements

Fluency in Norwegian and English, with excellent verbal and written communication skills.
Prior experience in customer support, particularly in the gaming industry, is highly valued.
Proficient troubleshooting and problem-solving skills to effectively assist players with technical challenges.
A real passion for gaming, with an understanding of game mechanics and community dynamics.
Willingness to work flexible hours, including nights and weekends, to support players' needs.
Experience with customer support tools and ticketing systems is a plus.
A positive, empathetic attitude with a strong commitment to providing exceptional player support.

Benefits