Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Order Management Sales Management Customer Relationship Management Cross-Functional Collaboration Consumer Behaviour Upselling Policy Development Web Platforms Product Knowledge Customer Engagement +2 more

Other Skills

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Customer Service
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Needs Assessment
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Multitasking
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Teamwork
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Organizational Skills
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Verbal Communication Skills
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Empathy
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Problem Solving

Roles & Responsibilities

Fluency in Norwegian and English, with strong verbal and written communication skills
Experience in customer service, particularly in an online shopping or e-commerce environment
A passion for e-commerce and a good understanding of online shopping habits
Familiarity with customer service software and e-commerce platforms

Requirements:

Engage with Norwegian-speaking customers through chat, email, and phone to address their online shopping inquiries
Provide comprehensive product information and personalized recommendations to enhance the customer experience
Manage inquiries related to order statuses, returns, and exchanges in a friendly and efficient manner
Collaborate with the team and other departments to resolve customer issues and improve service processes

Job description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Norwegian Speaking Online Shopping Advisor. If you have a passion for customer service and a knack for online shopping, this role is ideal for you. As an Online Shopping Advisor, you will assist Norwegian-speaking customers in their shopping journey, ensuring they receive the highest level of service and support.

Responsibilities

Engage with Norwegian-speaking customers through chat, email, and phone to address their online shopping inquiries.
Provide comprehensive product information and personalized recommendations to enhance the customer experience.
Manage inquiries related to order statuses, returns, and exchanges in a friendly and efficient manner.
Assess customer needs and offer tailored solutions to improve their shopping experience.
Stay informed about product offerings, promotions, and company policies to relay accurate information to customers.
Document customer interactions properly to ensure follow-up and quality assurance.
Collaborate with the team and other departments to resolve customer issues and improve service processes.

Requirements

Fluency in Norwegian and English, with strong verbal and written communication skills.
Experience in customer service, particularly in an online shopping or e-commerce environment.
A passion for e-commerce and a good understanding of online shopping habits.
Able to connect with customers effectively, providing empathetic and efficient support.
Familiarity with customer service software and e-commerce platforms.
Excellent multitasking and organizational skills to handle various customer inquiries effectively.
A positive team player dedicated to ensuring customer satisfaction and service excellence.

Benefits