Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian

Hard Skills

Digital Content Platforms User Feedback Sales Management Customer Complaint Resolution Customer Engagement Strategy Web Trends Microsoft Dynamics CRM Product Knowledge Customer Centricity Remote Administration

Other Skills

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Consulting
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Customer Service
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Sales
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Microsoft Office
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Communication
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Problem Solving
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Teamwork
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Social Skills
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Self-Motivation

Roles & Responsibilities

Fluency in Italian and English, both written and spoken
Experience in customer service, sales, or consulting in e-commerce or digital retail
Proficient in using CRM systems and Microsoft Office suite
Strong problem-solving skills with a proactive approach to addressing customer needs

Requirements:

Assist Italian-speaking customers with inquiries and provide expert guidance on digital store offerings
Develop a deep understanding of products and services to effectively address customer needs
Conduct training sessions for customers on how to navigate and utilize digital store platforms
Collaborate with the marketing and sales teams to implement strategies that enhance customer engagement

Job description

Patrique Mercier Recruitment FR is a leading recruitment agency in Greece, focused on connecting talented professionals with prominent companies across various industries. We are currently looking for an Italian Speaking Digital Store Consultant to join our dynamic team. In this role, you will engage with Italian-speaking customers, providing exceptional support and consultancy on their digital shopping experiences. Your insights will help enhance customer satisfaction and drive sales through effective digital strategies.

Responsibilities

Assist Italian-speaking customers with their inquiries and provide expert guidance on digital store offerings.
Develop a deep understanding of products and services to effectively address customer needs.
Conduct training sessions for customers on how to navigate and utilize digital store platforms.
Collaborate with the marketing and sales teams to implement strategies that enhance customer engagement.
Gather customer feedback to identify potential areas for improvement in the digital shopping experience.
Stay up-to-date with the latest trends in e-commerce and digital retail to offer informed recommendations.
Resolve any customer issues or complaints related to the digital store experience promptly and effectively.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service, sales, or consulting, preferably in the e-commerce or digital retail sector.
Strong understanding of digital platforms and tools used in online retail.
Excellent communication and interpersonal skills, with a customer-centric approach.
Self-motivated and able to work effectively in a fast-paced, remote environment.
Proficient in using CRM systems and Microsoft Office suite.
Strong problem-solving skills with a proactive approach to addressing customer needs.

Benefits