Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian

Hard Skills

Hardware Support Application Development Remote Technical Support Project Collaboration Product Knowledge Escalation Procedures Help Desk Support Remote Administration Remote Technical Support Help Desk Support Microsoft Dynamics CRM Customer Experience Improvement Continuous Training

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Multitasking
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Italian and English with strong verbal and written communication skills
Previous experience in customer support or technical support roles
Excellent problem-solving and troubleshooting abilities for technical issues
Familiarity with remote support tools and CRM systems; ability to work independently in a remote environment

Requirements:

Provide high-quality support to Italian-speaking customers via remote channels (phone, email, and chat)
Diagnose and resolve technical issues related to software, hardware, and applications
Document support cases thoroughly in the system and maintain comprehensive records
Collaborate with technical teams to escalate and address complex problems effectively

Job description

Patrique Mercier Recruitment FR is pleased to announce an opening for an Italian Speaking Remote Support Specialist. This role is designed for dedicated individuals who are passionate about providing exceptional customer service and technical support. As a remote support specialist, you will assist Italian-speaking clients with their inquiries and technical issues, ensuring a seamless support experience.

Responsibilities

Provide high-quality support to Italian-speaking customers via remote channels, including phone, email, and chat.
Diagnose and resolve various technical issues related to software, hardware, and applications.
Assist customers with product functionalities and offer solutions tailored to their needs.
Document support cases thoroughly and accurately in the system, maintaining comprehensive records.
Collaborate with technical teams to escalate and address complex problems effectively.
Follow up with clients to ensure their issues are fully resolved and to gauge satisfaction with the service provided.
Stay updated on industry trends and company products to enhance knowledge and provide informed support.

Requirements

Fluency in Italian and English, with strong verbal and written communication skills.
Previous experience in customer support or a technical support role is preferred.
Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
Strong customer service orientation and interpersonal skills.
Familiarity with remote support tools and CRM systems is a plus.
Ability to work independently and manage multiple tasks in a remote working environment.
Passion for technology and continuous professional development in the tech field.

Benefits