Key Facts

Remote From:

Greece

Category: Security Operations Center (SOC) Analyst

Full time

Entry-level / graduate

English

Hard Skills

Hardware Support Cross-Functional Collaboration Escalation Management Good Documentation Practices Help Desk Support Product Knowledge Sales Management Customer Relationship Management Help Desk Support Client Services

Other Skills

•
Multitasking
•
Customer Service
•
Analytical Thinking
•
Adaptability
•
Time Management
•
Teamwork
•
Verbal Communication Skills
•
Willingness To Learn

Roles & Responsibilities

Fluency in Norwegian and English with excellent written and verbal communication skills
Experience in a customer support or IT support role
Strong analytical and troubleshooting skills and ability to manage multiple tasks in a dynamic environment
Proficiency with support ticketing systems and CRM tools

Requirements:

Act as the primary point of contact for Norwegian-speaking clients via phone, email, and chat
Diagnose, troubleshoot, and resolve technical issues and product-related questions to ensure customer satisfaction
Document and log all customer interactions and resolutions in the support ticketing system; provide guidance on product features
Collaborate with other departments to escalate complex issues and monitor ticket progress to ensure prompt resolution

Job description

Patrique Mercier Recruitment FR is pleased to introduce an opening for a Norwegian Speaking Support Center Analyst. In this crucial role, you will provide exceptional support to our clients and users, ensuring that their inquiries and issues are resolved efficiently. As a Support Center Analyst, you will work directly with Norwegian-speaking customers and collaborate with internal teams to deliver an outstanding service experience.

Responsibilities

Act as the primary point of contact for Norwegian-speaking clients, managing inquiries through phone, email, and chat.
Diagnose, troubleshoot, and resolve various technical issues and product-related questions to ensure customer satisfaction.
Document and log all customer interactions and resolutions accurately in the support ticketing system.
Provide assistance to clients in understanding product features and functionalities.
Collaborate with other departments to escalate complex issues and continuously improve support mechanisms.
Monitor ticket progress and follow up with customers to ensure prompt resolution.
Keep abreast of new products, updates, and industry best practices to enhance service delivery.

Requirements

Fluency in Norwegian and English, with excellent written and verbal communication skills.
Experience in a customer support or IT support role is beneficial.
Strong analytical and troubleshooting skills to effectively assist clients.
Able to manage multiple tasks and prioritize effectively in a dynamic environment.
Proficiency in using support ticketing systems and CRM tools is an advantage.
Dedication to high-quality customer service and teamwork.
A willingness to learn and adapt to new technologies and processes as needed.

Benefits