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Danish Speaking Marketplace Customer Representative -Remote in Greece

Job description

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Danish Speaking Marketplace Customer Representative. We are dedicated to delivering exceptional service to our customers, and in this role, you will be a key player in supporting our Danish-speaking clientele as they engage with our marketplace services.


Responsibilities

  • Act as the primary contact for Danish-speaking customers, providing assistance via phone, email, and live chat.
  • Guide customers through the marketplace, addressing inquiries related to products, pricing, and order tracking.
  • Handle customer complaints and ensure their resolution to maintain high satisfaction levels.
  • Document all customer interactions in our CRM system for accurate record-keeping and follow-up.
  • Collaborate with other teams to communicate customer insights and enhance service quality.
  • Stay informed on marketplace updates, product offerings, and promotional campaigns to provide customers with accurate information.
  • Participate in team meetings and training sessions, contributing to a positive and collaborative team environment.

Requirements

  • Fluency in Danish and English, with strong written and verbal communication skills.
  • Prior experience in customer service or related roles is preferred.
  • Excellent problem-solving skills focused on customer satisfaction.
  • Familiarity with CRM software and proficiency with digital communication platforms.
  • Strong organizational skills with a keen attention to detail.
  • A proactive and self-motivated individual who can work independently as well as collaboratively.
  • A positive attitude and a genuine passion for delivering top-notch customer service.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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