Spanish Speaking Customer Support for Social Media -Remote in Greece

Patrique Mercier Recruitment FR is committed to connecting talented individuals with thrilling job opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for Social Media. This role is ideal for those who are passionate about customer interaction and social media management, eager to assist Spanish-speaking clients with their inquiries and feedback.

Responsibilities

• Provide outstanding customer support to Spanish-speaking clients through various social media platforms.
• Respond to customer inquiries, comments, and messages in a timely and professional manner.
• Assist customers with product information, order inquiries, and service support.
• Monitor social media channels for customer feedback and engage with the audience to improve brand relationships.
• Collaborate with marketing and communications teams to address customer concerns and enhance overall user experience.
• Document customer interactions and report feedback to relevant internal teams for service improvement.
• Stay updated on industry trends and social media best practices to provide relevant support.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Previous experience in customer service, particularly in a social media or digital environment.
• Strong communication skills with a focus on building customer relationships.
• Ability to work effectively under pressure and manage multiple inquiries simultaneously.
• Familiarity with social media platforms and customer support tools.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied hours, including evenings and weekends if necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks