Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Sales Management Customer Relationship Management Order Management Cross-Functional Collaboration Aftercare Customer Requirements Analysis Upselling Web Trends Business Process Improvement Order Management +6 more

Other Skills

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Multitasking
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Teamwork
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Empathy

Roles & Responsibilities

Fluency in Spanish and English with outstanding verbal and written communication skills
Previous experience in customer service, ideally within online retail or e-commerce
Proficient in using customer service technology and e-commerce platforms
Strong organizational skills and ability to manage multiple inquiries and tasks; collaborative team player with a cheerful disposition and a commitment to customer satisfaction

Requirements:

Assist Spanish-speaking customers via chat, email, and phone with their online shopping inquiries
Provide detailed product information, tailored recommendations, and guidance during the purchasing process
Address inquiries related to order status, returns, and exchanges in a professional manner
Maintain precise documentation of customer interactions to ensure thorough follow-up and record-keeping

Job description

Patrique Mercier Recruitment FR is thrilled to present an exciting role for a Spanish Speaking Online Shopping Advisor. If you have a passion for customer service and a keen interest in e-commerce, we invite you to apply for this position. As an Online Shopping Advisor, you will support Spanish-speaking customers by providing them with an exceptional shopping experience and assisting them at every step of their online journey.

Responsibilities

Assist Spanish-speaking customers through multiple channels including chat, email, and phone with their online shopping inquiries.
Offer detailed product information, tailored recommendations, and guidance during the purchasing process.
Address inquiries related to order status, returns, and exchanges in a professional manner.
Understand customer needs and provide personalized solutions to enhance the shopping experience.
Keep up-to-date with product knowledge, offers, and promotions to give accurate recommendations.
Maintain precise documentation of customer interactions to ensure thorough follow-up and record-keeping.
Collaborate closely with team members and departments to resolve issues and improve service quality.

Requirements

Fluency in Spanish and English, with outstanding verbal and written communication skills.
Previous experience in customer service, ideally within an online retail or e-commerce setting.
Strong interest in e-commerce and familiarity with online shopping trends.
Able to engage customers effectively, providing empathetic and efficient support.
Proficient in using customer service technology and e-commerce platforms.
Excellent organizational skills, capable of managing multiple inquiries and tasks.
A collaborative team player with a cheerful disposition and a commitment to customer satisfaction.

Benefits