Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Account Management Microsoft Dynamics CRM Cross-Functional Collaboration Business Support Systems Office Management Productivity Software Solution Architecture Client Services Microsoft Dynamics CRM Product Knowledge +1 more

Other Skills

•
Customer Service
•
Problem Solving
•
Time Management
•
Teamwork
•
Organizational Skills
•
Detail Oriented
•
Verbal Communication Skills
•
Social Skills

Roles & Responsibilities

Fluency in Spanish and strong command of English, both written and spoken
Previous experience in a customer support role, preferably in a business or corporate context
Exceptional communication and interpersonal skills, with an emphasis on client service
Familiarity with CRM systems and standard office software tools

Requirements:

Provide top-notch support to Spanish-speaking business clients through various communication channels including phone, email, and chat
Address client requests related to business services, account management, and organizational assistance
Identify and implement effective solutions to ensure client satisfaction and swift resolution of issues
Accurately document all interactions with clients in the CRM system, ensuring best practices are followed

Job description

Patrique Mercier Recruitment FR is thrilled to offer an exciting position for a Spanish Speaking Business Support Consultant. In this dynamic role, you will provide vital support to our Spanish-speaking business clientele, ensuring their inquiries and needs are addressed with a high level of professionalism. We seek individuals with exceptional communication skills and a dedication to outstanding customer service in a fast-paced business environment.

Responsibilities

Provide top-notch support to Spanish-speaking business clients through various communication channels including phone, email, and chat.
Address client requests related to business services, account management, and organizational assistance.
Identify and implement effective solutions to ensure client satisfaction and swift resolution of issues.
Accurately document all interactions with clients in the CRM system, ensuring best practices are followed.
Work closely with internal teams to troubleshoot complex business inquiries and enhance service delivery.
Stay informed about the company's business services and products to adequately assist clients.
Engage in ongoing professional development to refine skills and improve service level.

Requirements

Fluency in Spanish and strong command of English, both written and spoken.
Previous experience in a customer support role, preferably in a business or corporate context.
Exceptional communication and interpersonal skills, with an emphasis on client service.
Ability to solve problems effectively while managing multiple client needs.
Familiarity with CRM systems and standard office software tools.
Capacity to work well in a collaborative team environment.
Attention to detail and strong organizational skills are critical.

Benefits