Key Facts

Remote From:

Full time

Dutch, English

Hard Skills

Inbound Calls Customer Relationship Management Data Entry Engineering Documentation Knowledge Base Client Services Shift Scheduling

Other Skills

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Troubleshooting (Problem Solving)
•
Customer Service
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Creative Questioning
•
Computer Literacy
•
Problem Solving
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Communication
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Active Listening
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Time Management
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Teamwork
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Physical Flexibility
•
Empathy

Roles & Responsibilities

Fluency in Dutch (C1/C2 level or native) and good English proficiency (B2 level)
Availability to work in rotating shifts
Good computer skills with accurate data entry
Excellent communication, listening and empathy skills with strong time management

Requirements:

Answer inbound calls and customer inquiries; provide support and direction, resolving issues in a timely and empathetic manner
Maintain accurate data input of customer inquiries and feedback in the customer service database
Troubleshoot issues using open questions, support documents, and system training
Offer recommendations for common problems or frequently asked questions

Cross Border Talents

Human Resources, Staffing & Recruiting

About Cross Border Talents

Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles. By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines. CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR). We are the global market leader in international tech CX recruitment. Why? Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe. Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program. Join us on our journey to shape the future of global recruitment and talent mobility! www.cbtalents.com

Company type: Scaleup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

Cross Border Talents is recruiting Dutch Customer Support Agents to work in Turkey

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

Answer to inbound calls and customer inquiries;
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
To troubleshoot through the use of open questions, support documents and system training.
To be able to offer recommendations to common problems or frequently asked questions

Requirements

Fluency in Dutch C1/C2 Level or Native;
Good knowledge of English (B2 level);
Availability to work in rotating shifts
Good computer skills;
Any kind of previous experience or contact with clients
Excellent communication skills;
Good listening and empathy skills;
Good time management skills;
Team spirit and flexibility.

Benefits

Competitive salary;
Meal vouchers;

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