Key Facts

Remote From:

Arizona (USA)

Full time

Entry-level / graduate

English

Hard Skills

Outbound Calls Inbound Calls Data Entry Customer Engagement Customer Retention Compliance Management Accounts Receivable Key Performance Indicators (KPIs) Microsoft Operating Systems Issue Management Online Communication

Other Skills

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Customer Service
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Professional Communication
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Non-Verbal Communication
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Computer Literacy

Job description

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:

Member Services: Inbound customer support
Retention: Inbound retention and customer engagement
Pre-Cancel Services: Outbound re-engagement and light collections
Third-Party Collections: Available by request only

Schedules & Availability

Training Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks)
Post-Training Schedule: Monday to Friday, 10:00 AM – 7:00 PM CST
Attendance Requirements:

100% attendance required during training
Ongoing attendance must meet a minimum of 93% to qualify for bonuses

Key Responsibilities

Handle a high volume of inbound and outbound customer calls
Resolve customer inquiries efficiently and professionally
Document all call activity accurately using internal systems
Adhere to all compliance and operational guidelines
Maintain performance metrics including attendance and key performance indicators (KPIs)

Requirements

Fluent in spoken and written English
Basic computer literacy and ability to navigate multiple applications
Must pass a background check
Professional communication skills and customer service aptitude
100% attendance required during the first 3 weeks of training

Work Environment Requirements

A private, quiet, and secure workspace free from distractions
No public or shared environments permitted during work hours

Technical Requirements

Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)
Dual Core 2 GHz processor (or better)
Minimum 4GB RAM
At least 80GB available hard drive space
Monitor: 18” or larger, with a resolution of 1920x1080
Wired keyboard and mouse (wireless peripherals not allowed)
Wired headset with noise-canceling microphone
Hard-wired high-speed internet connection (no Wi-Fi or satellite connections):
Minimum download speed: 20 Mbps
Minimum upload speed: 10 Mbps
Firewalled router required (direct modem connections are not permitted)