Go-to-Market (GTM) Operations Lead
Take ownership of building and managing our HubSpot Sales + Marketing program end-to-end, ensuring the team runs a consistent, data-driven motion. You’ll design a clean data model, define clear stages and SLAs, implement automation, sequences/playbooks, quotes/products, dashboards/forecasting, and create practical SOPs. Phone workflows (recordings/transcripts) are important, but just one piece of the broader revenue engine you’ll be responsible for operationalizing.
Job Responsibilities
Sales process, governance & data
- Define and operationalize the sales process by standardizing deal stages, lifecycle definitions, and handoffs; implement SLAs with enforcement and alerts; establish governance for data quality and CRM usage; and finalize CRM structure, including objects, properties, and post-sale handoff needs.
Enablement & execution
- Develop sales enablement tools and processes, including sequences/playbooks, pricing and quoting systems, forecasting and pipeline management, and an onboarding/SOP library for reps and managers.
Automation & integrations
- Manage lead flow and scoring across channels, integrate Marketing Hub with consent/compliance, implement core system integrations (ads, analytics, e-commerce, telephony), and optionally connect billing or support tools for closed-loop reporting
Analytics, forecasting & ROAS
- Develop role-based dashboards, implement blended attribution for full-funnel visibility, establish forecasting cadences, and deliver monthly RevOps insights.
Phone workflows (important but balanced)
- Implement call logging, recording, and transcription to support forecasting, next-step mapping, coaching insights, and compliant documentation in SOPs.
Requirements
- 3+ years building/administering HubSpot Sales Hub (Marketing Hub familiarity required)
- Hands-on success with pipelines/forecasting, sequences/playbooks, scoring/routing, Products/Quotes, dashboards, and governance
- Practical experience connecting Ads + GA4/GTM and at least one telephony/CTI tool
- Excellent documentation, training, and async collaboration skills; comfort operating as a remote contractor
Preferred Qualifications
- HubSpot Academy certs; B2B services/inside sales background; basic API/Zapier/Make experience for edge-case integrations
System Requirements
- At least 15mbps for the main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
- Note: Back-ups should still be able to function when there is a power interruption
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Smartphone
Benefits
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
