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Virtual Operations Agent

KR Solar/KR Comm

Key Facts

Remote From: 
Philippines
Full time
English

Other Skills

  • •
    Order Entry
  • •
    Quality Assurance
  • •
    Multitasking
  • •
    Customer Service
  • •
    Computer Literacy
  • •
    Sales
  • •
    Teamwork
  • •
    Reliability
  • •
    Communication

Roles & Responsibilities

  • English Speaking
  • High Speed Internet
  • Computer Savvy
  • Able to multitask

Requirements:

  • Handle incoming and outbound customer calls (telecommunications and solar services) and provide high-quality customer service
  • Process orders and upsell products/services to generate commissions
  • Conduct quality assurance, fraud management, and audits to ensure accuracy and security
  • Follow up with customers via calls and emails, manage customer escalations, and document interactions

Job description

Operations Department

Telecommunications & Solar Services

(TV, Internet, Phone, Security & Solar)

  • Incoming & Outbound Calls
  • Customer Service
  • Order Entry
  • Quality Assurance
  • Fraud Management
  • Audits
  • Confirmation Calls
  • Follow Up Calls
  • Upselling & Sales for additional commission opportunities!
  • Retention
  • Customer Escalations
  • Email Communications

Requirements

  • English Speaking
  • Closing Shifts & Saturdays (Eastern Standard Time)
  • Quiet Work Environment
  • High Speed Internet
  • 2 Monitors
  • Computer Savvy
  • Customer Service Skills
  • Team Player
  • Communication Skills
  • Reliable
  • Organized
  • Common Sense
  • Able to work in fast paced environment
  • Able to navigate multiple systems
  • Able to multitask
  • Able to download Zoom

Benefits

  • Training & Development
  • Wellness Resources
Ready to apply?
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